CUSTOMER SERVICE REPRESENTATIVE (CSR)
CELCO Heating & Air Conditioning | Fairfield County, CT - Be the Voice That Customers Remember
The first impression of our company isn't made by a technician.
It's made by you.
At CELCO Heating & Air Conditioning, our Customer Service Representatives are the heart of our company. Every phone call is an opportunity to solve a problem, reduce stress, and create an experience that customers remember.
If you genuinely enjoy helping people and thrive in a fast-paced environment, we'd love to meet you.
Compensation
$60,000–$120,000+ Total Compensation
Includes:
- Competitive base salary
- Monthly performance bonuses
- Team incentives
- Advancement opportunities
Your success helps drive our success.
What You'll Do
- Answer incoming customer calls
- Schedule service appointments
- Help homeowners with questions
- Coordinate technician schedules
- Communicate with field staff
- Keep customers informed throughout the day
- Follow up with customers after service
- Help homeowners enroll in maintenance memberships
- Deliver an exceptional customer experience every single day
The Ideal Candidate
You're someone who:
✔ Loves helping people
✔ Enjoys talking with customers
✔ Stays calm under pressure
✔ Thrives in a busy environment
✔ Is dependable and accountable
✔ Learns quickly
✔ Takes pride in doing things the right way
Experience in customer service, hospitality, scheduling, healthcare, retail, or call centers is a plus.
HVAC experience isn't necessary—we'll provide the training.
Why You'll Love Working Here
We're building more than an HVAC company.
We're building a place where people can grow professionally, financially, and personally.
When you join CELCO, you'll receive:
- Competitive pay
- Performance bonuses
- Paid vacation
- Paid holidays
- Health benefits
- Retirement plan
- Paid training
- Leadership development
- Professional growth opportunities
- A supportive team that wants to see you succeed
We're Building Something Bigger
Our mission is simple:
To help homeowners stay comfortable while building a team where people can grow, succeed, and take pride in the work they do.
Our vision is ambitious.
We're building the premier HVAC company in Connecticut by investing in our people first.
If you're looking for a career with unlimited opportunity—not just another job—we'd love to meet you.
Apply today and become part of the CELCO family.
Pay: $60,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
