Fairfield Inn & Suites Shawnee – Company Overview
Fairfield Inn & Suites Shawnee offers a welcoming and professional work environment where teamwork and guest satisfaction are top priorities. We believe in supporting one another and working together toward a shared goal of delivering exceptional hospitality. Our team members take pride in creating comfortable, memorable experiences for every guest while maintaining high operational standards.
Summary
Join Fairfield Inn & Suites Shawnee as a Front Desk Agent in the United States. In this vital role, you will be the first point of contact for our guests, ensuring a warm welcome and outstanding service. Your efforts will directly support our commitment to guest satisfaction and daily operational excellence.
Call 913-248-4444 to schedule your interview with Jose!
Responsibilities
- Greet and welcome guests warmly upon arrival, creating a positive first impression.
- Check guests in and out efficiently using hotel management systems.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Manage reservations, cancellations, and modifications accurately.
- Provide information about hotel amenities and local attractions.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with housekeeping and maintenance teams to ensure smooth operations.
- Uphold hotel policies and brand standards to deliver consistent service quality.
Qualifications
- Proven experience in customer service or hospitality roles.
- Excellent communication skills, including professional phone etiquette.
- Ability to multitask with strong attention to detail.
- Proficiency in hotel management software is preferred.
- Bilingual abilities are a plus.
- Strong interpersonal skills and a professional demeanor.
- Flexibility to work evenings, weekends, or holidays as required.
- High school diploma or equivalent; additional hospitality training is a plus.
Call to Action
Ready to make guests feel at home? Join us at Fairfield Inn & Suites Shawnee and be part of a team that values dedication, friendliness, and excellence. Apply now and start your journey with us!
Job Types: Full-time, Part-time, Temporary
Pay: $14.00 - $15.00 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
- Paid time off
Work Location: In person
