The Jefferson Hotel, a prestigious property in Richmond, VA, is seeking a committed and detail-oriented Housekeeping Supervisor to join our Housekeeping team. This is a hands-on leadership role responsible for supporting daily housekeeping operations while actively assisting with guest room cleaning and maintaining the exceptional standards expected of a luxury property. The ideal candidate leads by example, works collaboratively with the team, and is passionate about delivering outstanding cleanliness, presentation, and guest service.
Key Requirements
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Availability: Must be available to work any day or evening of the week, including weekends and holidays, based on operational needs.
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Experience: Several years of hospitality housekeeping experience required; supervisory experience in a full-service hotel strongly preferred.
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Leadership: Demonstrated ability to motivate, coach, and support a team while maintaining high departmental standards.
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Hands-On Role: This is an active working supervisor position that requires daily participation in guest room cleaning and housekeeping operations.
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Physical Requirements: Ability to stand, walk, bend, reach, and lift throughout the shift in a physically demanding environment.
Duties & Responsibilities
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Clean and service guest rooms daily to support operational coverage and maintain luxury-level standards
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Supervise housekeeping team members to ensure work is completed efficiently and with attention to detail
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Inspect guest rooms and public areas for cleanliness, presentation, and maintenance concerns
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Provide training, coaching, and ongoing support to housekeeping staff
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Respond promptly and professionally to guest requests and service needs
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Coordinate with Front Office, Engineering, and other departments to support seamless hotel operations
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Assist with inventory management and replenishment of housekeeping supplies
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Maintain a clean, organized, and safe working environment while following all hotel safety and sanitation procedures
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Support scheduling, daily reporting, and other operational tasks as assigned by department leadership
Qualifications
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Strong attention to detail and organizational skills
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Ability to lead by example, in a fast-paced, service-driven environment
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Excellent communication and interpersonal skills
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Ability to balance supervisory responsibilities with daily operational tasks
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Basic computer proficiency: familiarity with housekeeping systems and Microsoft Office is preferred
Traits of a Successful Candidate
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Leads with professionalism, accountability, and a positive attitude
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Takes pride in cleanliness, presentation, and guest satisfaction
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Reliable, adaptable, and team-oriented
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Strong work ethic with a willingness to support the team wherever needed
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Calm and effective under pressure in a fast-paced environment
Why Work Here
At The Jefferson Hotel, Housekeeping plays a vital role in creating the elevated experience our guests expect from one of Richmond’s most iconic luxury properties. As a Housekeeping Supervisor, you will be part of a collaborative and supportive team that values excellence, consistency, and service. We offer employee meals, complimentary parking, uniforms provided, and opportunities for growth within a culture committed to hospitality and professional development
