About the Role
We are seeking a professional who excels at relationship management and communication. This role is primarily focused on maintaining strong, consistent connections with referring medical offices. You will check in with partners daily, address any needs they have, ensure smooth information flow, and act as the direct liaison between our marketers and the providers we serve.
As we continue expanding our brand presence, you will also support digital marketing efforts, including helping draft or schedule social media content. The ideal candidate is a people-person who is organized, proactive, and comfortable balancing relationship management with light marketing responsibilities. Must be able to maintain composure and professionalism when working with fast-paced or demanding partners.
Key Responsibilities
- Maintain daily check-ins with referring offices to ensure satisfaction and gather updates
- Serve as the central point of communication between referral sources and the company’s marketing and operations teams
- Support provider needs by sending documents, appointment details, imaging information, and other required updates
- Track issues, feedback, and trends from offices and communicate them to leadership
- Assist with planning and executing outreach strategies to strengthen referral networks
- Support digital marketing initiatives such as content creation, posting schedules, engagement tracking, and branding efforts
- Help prepare outreach materials for physicians and community partners
- Travel on occasion to assist with outreach visits – to New York & Delaware at least once a quarter
- Maintain accurate records of communication, follow-ups, and referral office activity
Qualifications
- Strong communication skills and a professional, approachable demeanor
- Experience in provider relations, customer engagement, or business development preferred
- Ability to manage multiple offices, follow up consistently, and stay organized
- Familiarity with social media platforms and content creation is a plus
- Bilingual in Spanish and English required
- Comfortable with occasional travel
- Reliable, self-driven, and able to work with minimal supervision
What You Bring
- You connect easily with people and build trust quickly
- You take initiative and solve problems without waiting to be asked
- You keep communication clear, timely, and consistent
- You’re curious about marketing, branding, and helping a business grow
- You’re adaptable and steady under pressure
Why This Role Matters
You’re the face and voice our referring partners rely on. Your daily outreach keeps relationships strong, prevents gaps in communication, and ensures providers feel supported. As we grow our brand through social media and new marketing efforts, your feedback and involvement shape how we present ourselves to the community.
If you want a role that mixes relationship-driven work with creative outreach and offers room to grow, this position gives you both.
Location: San Juan, Puerto Rico
Travel: Occasional travel to New York & Delaware
Type: Full Time
Pay: $17.00 - $18.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Prescription drug insurance
- Vision insurance
People with a criminal record are encouraged to apply
Education:
Experience:
- Marketing/Social Media : 2 years (Preferred)
Willingness to travel:
Work Location: In person
