Technical Support Specialist – HVAC Equipment & Parts
This is not an IT position - Only applicants with HVAC experienced will be consider for this role.
Miami / Medley, Florida (On-Site)
Industry: HVAC Distribution – Wholesale & Retail
Department: Technical Support
About the Role
We are seeking an experienced Technical Support Specialist (HVAC) to provide diagnostic assistance for residential and light commercial HVAC equipment(only those candidates with HVAC experience will be consider for this role).
This role focuses on technical troubleshooting and root cause analysis, supporting contractors and technicians through structured diagnostic processes. The position plays a key role in reducing warranty exposure and improving customer technical outcomes.
This is not a field technician or sales role. The position is office-based and focused on technical evaluation and support.
Compensation & Benefits
Salary Range: $60,000 – $75,000 per year (based on experience)
Market positioning reflects experienced HVAC technical.
Additional benefits may include:
- Health insurance
- Paid time off
- Holiday pay
- Career development and manufacturer training
- Stable long-term growth environment
Key Responsibilities
Technical Troubleshooting
- Provide HVAC troubleshooting support via phone and ticketing system (Freshdesk)
- Analyze wiring diagrams, refrigeration circuits, and system performance
- Interpret voltage, amperage, and pressure readings
- Identify whether failures are related to installation, operation, or component defects
- Document technical findings within internal systems
Documentation & Case Management
- Record diagnostic readings and supporting information
- Maintain clear and structured case documentation
- Ensure claims meet internal technical validation standards
Qualifications
- Minimum 3+ years HVAC technical experience
- Strong understanding of split systems and heat pump operation
- Ability to read electrical schematics and wiring diagrams
- Solid troubleshooting and analytical skills
- Professional customer communication ability
- Bilingual English / Spanish preferred
- Experience supporting contractors or distributors highly valued
