Sirata Beach Resort, Tapestry Collection by Hilton
Job Overview
Sirata Beach Resort is seeking a friendly, professional, and customer-service-oriented Front Desk Agent to join our team. As one of the first and last points of contact for our guests, you will play an essential role in creating a welcoming atmosphere and delivering memorable experiences throughout each stay.
The ideal candidate is positive, dependable, attentive to detail, and passionate about hospitality. Previous Hilton experience is preferred, but we welcome candidates with strong customer-service skills and a willingness to learn.
Responsibilities
- Warmly greet and welcome guests upon arrival.
- Complete check-in and check-out procedures accurately and efficiently.
- Recognize Hilton Honors members and provide the appropriate benefits based on membership level.
- Promote and enroll eligible guests in the Hilton Honors program.
- Respond to guest questions, requests, and concerns promptly, professionally, and with genuine care.
- Take ownership of guest concerns and work toward timely and appropriate resolutions.
- Maintain accurate guest profiles, reservations, room assignments, and payment information in the hotel management system.
- Process payments, deposits, refunds, and guest folio adjustments according to established procedures.
- Provide accurate information regarding hotel accommodations, amenities, dining options, promotions, resort activities, and local attractions.
- Answer and route incoming telephone calls in a courteous and professional manner.
- Use appropriate upselling techniques to promote upgraded accommodations, hotel services, and amenities.
- Communicate effectively with Housekeeping, Engineering, Security, Reservations, and other departments to ensure guest needs are met.
- Maintain guest privacy and follow all hotel security, cash-handling, and credit-card procedures.
- Complete assigned checklists, shift reports, and front-office duties accurately.
- Maintain a clean, organized, and professional front desk and lobby environment.
- Perform other duties as assigned by Front Office leadership.
Qualifications
- Previous Hilton or Hilton-branded hotel experience is preferred.
- Previous hotel front desk, guest service, or customer service experience is preferred.
- A friendly, approachable, and professional demeanor.
- Strong customer-service orientation with a genuine passion for helping others.
- Excellent verbal and written communication skills.
- Ability to remain calm, patient, and professional in challenging situations.
- Strong problem-solving skills and the ability to take ownership of guest concerns.
- Ability to multitask and maintain attention to detail in a fast-paced resort environment.
- Basic computer skills and the ability to learn hotel systems; experience with Hilton systems is a plus.
- Multilingual abilities are a plus.
- Dependable, punctual, and committed to working as part of a team.
- Ability to stand for extended periods during the scheduled shift.
- Flexibility to work mornings, evenings, weekends, and holidays based on business needs.Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company matching
- Complimentary employee meals during scheduled shifts
- Complimentary local bus pass
- Access to the Hilton Team Member Travel Program, offering discounted hotel stays at participating Hilton properties worldwide
- Opportunities for professional growth and career advancement within the hospitality industry
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan with company matching
- Complimentary employee meals during scheduled shifts
- Complimentary local bus pass
- Access to the Hilton Team Member Travel Program, offering discounted stays at participating Hilton properties worldwide
- Upselling commission and incentive opportunities
- Hilton Honors enrollment incentive program
- Opportunities for professional growth and career advancement
Join Our Team
At Sirata Beach Resort, every team member contributes to the guest experience. If you are friendly, service-oriented, dependable, and ready to create memorable stays while growing your hospitality career, we invite you to apply for our Front Desk Agent position.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Saint Pete Beach, FL 33706 (Required)
Work Location: In person
