Direct and monitor on-duty personnel, ensuring tasks are completed efficiently and in accordance with operational standards. Assist with overseeing & maintaining department recruitment, training, performance and scheduling.
Essential Functions
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Direct and monitor on-duty personnel, ensuring tasks are completed efficiently and in accordance with operational standards.
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Coordinate passenger assistance and transport in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles
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Safely maneuver customers & baggage requiring lifting, pushing and pulling passengers in wheelchairs without assistance, up to 250 pounds on inclines without assistance.
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Coordinate passenger luggage assistance between curbside, ticket counters, departure gates, baggage claim, and personal vehicles.
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Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
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Promptly report any accidents, injuries, or unsafe conditions to management.
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Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, properly maintained and positioned for service.
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During winter months, coordinate vehicle snow removal from vehicles parked in designated accessible parking spaces.
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Adhere to all safety, security, and company policies.
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Posses and maintain a valid Driver’s License.
Additional Responsibilities
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Assist with overseeing & maintaining department recruitment, training, performance and scheduling.
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Be knowledgeable on Air Carrier Access Act (Title 14 CFR Part 382) and all airport amenity programs.
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Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
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Interact in all modes of communication: face to face, two-way radio, telephone, and email.
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Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
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Must be able to report during emergency situations as necessary.
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Must be able to report to work during all weather conditions.
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Perform other duties as assigned.
Qualifications
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High School Diploma.
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1 year of prior Customer Service experience.
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PC skills include Word, Excel, Outlook and other applicable computer programs.
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Strong written, oral, and interpersonal skills.
- Strong organizational skills, be detail oriented with a professional demeanor and appearance.
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Must be able to work in a fast-paced, unpredictable environment while being motivated, punctual, hardworking and dependable
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Able to respond and perform in emergency situations and severe weather conditions.
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Possess a valid driver’s license.
Must Have
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Must be at least 18 years old.
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Must wear uniforms provided (uniforms must be clean and presentable) and personal protective equipment.
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Must be available to work split shifts, nights, weekends and holidays when required.
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Successfully pass continual training, security, and employment requirements.
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Must possess acceptable English language skills to include speaking, reading, writing and comprehension.
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Ability to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl.
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Must be able to use hands and fingers to type, handle bags, boxes, objects or controls.
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Ability to lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance.
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Vision abilities include, with or without corrective lenses, close, distance, color and peripheral vision, depth perception and the ability to adjust focus.
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Sufficient auditory ability, with or without audiological devices, to decipher telephone/radio communications, interact with the public and others, decipher radio communications, and hear alarms, including vehicle and other warning signals.
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Able to tolerate exposure to noise levels up to 100 decibels requiring mandatory hearing protection.
- Able and willing to work in inclement weather, including extreme cold and warm temperatures.
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Valid driver’s license required and maintained that meets insurance requirements.
