Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and assist with guest inquiries to enhance their overall experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out process efficiently.
- Handle reservations, cancellations, and modifications accurately.
- Provide information about hotel amenities, services, and local attractions.
- Address guest inquiries and resolve any issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and transactions.
- Assist in night audit procedures as required.
- Utilize phone systems effectively to manage incoming calls and messages.
- Collaborate with housekeeping and maintenance teams to ensure guest needs are met.
Skills
- Strong background in hospitality or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations.
- Proficiency in front desk operations and familiarity with hotel management software is an advantage.
- Multilingual abilities are a plus to cater to diverse guests.
- Strong phone etiquette and experience with phone systems.
- Ability to work flexible hours, including nights and weekends as needed.
- Attention to detail and organizational skills to manage multiple tasks efficiently.
- A positive attitude with the ability to work well under pressure in a fast-paced environment.
Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Ability to Commute:
- Vallejo, CA 94589 (Required)
Ability to Relocate:
- Vallejo, CA 94589: Relocate before starting work (Required)
Work Location: In person
