Bilingual Loan Service Representative| Location: 11149 Research Blvd Ste 300, Austin, TX 78759 | Schedule: Monday- Friday: 8:00am- 4:30pm | Salary Range: $43,000-$47,500 | FLSA Status: Non-exempt
At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re passionate about helping members, enjoy working in a fast-paced lending environment, and are fluent in both English and Spanish, our Bilingual Loan Service Representative position could be your next great opportunity. Come grow with us and make a difference every day.
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Processing consumer loan requests, including running credit reports and completing loan applications in person or over the phone in both English and Spanish
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Assigning completed loan applications to loan officers for review
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Answering member inquiries regarding loans, blue book values, payoffs, approvals or denials, and general account services
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Assisting walk-in members with loan information, application needs, and closing of loans
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Processing advances on existing lines of credit (LOC) and VISA cards
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Obtaining payoff amounts for refinances and calculating vehicle values for loan officers
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Preparing release of title or lien documentation for management approval
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Performs duties related to loan retention
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Process payoff checks and balancing of totals
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Providing backup support to the reception area as needed
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Performing general office tasks such as scanning, faxing, emailing, typing, copying, filing, and using calculators and check scanners
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Minimum of six (6) months of related lending experience
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High school diploma or equivalent
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Professional fluency in English and Spanish (verbal and written)
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Strong organizational skills, attention to detail, and effective time management
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Ability to work independently and manage multiple tasks
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Excellent verbal and written communication skills
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Strong customer service orientation
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Proficiency with Microsoft Word and Excel
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General office skills, including emailing, faxing, scanning, typing, copying, filing, and phone communication
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Six months of related lending experience in a bank or credit union
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Experience assisting members or customers in a financial services environment
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Familiarity with consumer lending processes and documentation
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We're more than a credit union — we're a community
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Supportive culture with opportunities for growth and development
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Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation
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Opportunity to help members achieve their financial goals through exceptional lending service
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Good credit standing (verified prior to interview)
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Successful background check and drug screening upon offer
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Compensation details: 43000-47500 Yearly Salary
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