As the first point of contact for our clients, the Client Service Representative (CSR) plays a vital role in shaping the experience of pet owners and their animals. This position blends strong communication and organizational skills with empathy and service. In our community-driven environment, the CSR ensures smooth daily operations of the hospital front office and assists the veterinarian/technician as duties allow.
Key Responsibilities:
Client Engagement & Communication
- Greet clients and patients warmly, ensuring a welcoming and supportive environment.
- Communicate effectively in person, over the phone, and via email/text regarding appointments, procedures, and follow-ups.
- Act as a liaison between clients and veterinary/technician staff, clearly relaying information and answering common questions.
Scheduling & Appointment Management
- Schedule and confirm appointments, surgeries, and drop-offs.
- Optimize appointment slots to balance client needs and hospital efficiency.
- Proactively manage changes or conflicts in the schedule with professionalism.
Check-In/Check-Out & Financial Transactions
- Facilitate patient intake, including forms and medical history updates.
- Process payments, provide estimates, and explain invoices to clients.
Records & Administrative Support
- Maintain accurate patient records, client contact info, and appointment logs.
- Manage prescription refills at the discretion of the veterinarian and communicate with external pharmacies as needed.
- Assist with hospital inventory intake or front-desk supply restocking.
Community & Client Relationships
- Foster a strong sense of community through client engagement, follow-ups, and educational resources.
- Support events, awareness campaigns, or social media initiatives as needed.
- Be an ambassador of our hospital values, advocating for pets and the families that love them.
Pay: $16.00 - $20.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
Shift:
Ability to Commute:
- Meredith, NH 03253 (Required)
Ability to Relocate:
- Meredith, NH 03253: Relocate before starting work (Preferred)
Work Location: In person
