Job Overview
As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
You will…
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information
What type of benefits will you receive?
- Competitive earnings starting at $15 - $18 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
Why should you choose an Orkin Franchise?
- The Northeast Arkansas Orkin Franchise was purchased in 2019 by Mike and Stephanie Jones and their son Thomas. With the local attention to customers that a franchise offers and the backing of a national brand, the customer base has more than tripled in size over the past 7 years. Orkin Corporate was founded in 1901 and is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. Being a franchise allows the owners to personalize the experience for both the customer and employee alike.
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
What do you need to be successful?
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates will be working between two locations on a set scheduled rotation.
Pay: $15.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
