- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
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Handle guest complaints ensuring guest satisfaction.
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Process all check-ins and check-outs according to established hotel requirements.
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Adhere to payment, cash handling and credit policies/procedures.
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Generate, print, and distribute daily reports to designated departments/personnel.
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Resolve discrepancies on the room status report with Housekeeping.
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Other duties as assigned.
Responsibilities
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.
Qualifications
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High school graduate or equivalent.
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Minimum one year customer service experience; previous hotel experience preferred.
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Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
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Computer experience preferred.
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Bilingual English/Spanish a plus.
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Knowledge of local activities and attractions appropriate for clientele.
Job Type: Full-time & Part-time
Pay: $17 per hour
Work Location: In person.
Benefits:
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Health insurance
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Paid time off
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8 Paid holidays
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Marriott Hotel Discounts
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2 Complimentary night hotel stays per year at any Shaner Hotel property
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1 Complimentary meal per shift worked
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Located on bus and metro routes.
Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
