Position Overview: Primarily responsible for executing the dispatch process that supports Operations. Provides exceptional customer service to customers and drivers.
Hours: Position requires an early morning start; work hours may vary based on business and operational needs.
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Provides excellent customer service to both internal and external customers.
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Responsible for carrier sourcing and development.
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Regularly and accurately dispatches customer-controlled freight.
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Responsible for verifying carriers are approved and meet all internal/external requirements.
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Optimize routing to be cost effective
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Acts as liaison for solving driver and carrier issues.
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Responsible for maintaining carrier and customer base.
- Performs other incidental and related duties as required.
2+ years’ transportation and third-party dispatch experience.
1-2 years’ warehouse experience or truck driving experience.
2 years’ dispatching experience
Strong experience with Microsoft Office
Communication with team to demonstrate & set expectations. Be supportive with the team and operations
Professional attitude & work ethic with direct reports
Proven ability to prioritize and multi-task
Handling customers & their needs with care in timely and professional manner
Good time management skills
Flexible fast paced worker willing to work in a changing environment.
- Fast-paced environment.
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May be required to work either 2nd or 3rd shifts.
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Requires normal vision (corrected) both close and distant.
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Requires normal hearing levels (corrected).
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Requires working at a desk to use a phone and computer for extended periods of time. Requires sitting, bending.
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Uses office equipment and machinery effectively.
- Requires normal finger dexterity for keyboarding.
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Works effectively with frequent interruptions.
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Lifting requirements of 50 lbs. occasionally.
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Minimal travel <10%.
