Job Summary: Welcome guests to property and provide directions, assistance, and/or information regarding the casino and its promotions, events and amenities. Enthusiastically engages with guests while providing information as well as redeeming promotional officers, cheques/chips and gaming machine tickets. Service guests by maintaining control over all cash transaction activities in the casino.
Essential Functions:
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Acknowledge, greet, and converse with guests as they approach the Customer Service counter.
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Provide friendly and courteous guest service by providing knowledgeable information, directions, and assistance as may be required to ensure guest satisfaction.
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Responsible for operating a cash bank, perform even exchanges, cash in/out transactions, cheque/chip redemption, redeem promotional offers and verify various cash tickets.
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Responsible for verifying bank at the beginning and end of shift.
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Prepare Count In/Count Out report for supervisor’s signature approval.
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Responsible for accuracy, attention to detail and following established SOP’s for all transactions.
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Sign up new Player’s Club members, issue Player’s Club cards and approve Player’s Club rewards to guest based on their gaming history.
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Enter and update player data information into CMP.
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Maintain compliance with gaming procedures and regulations.
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Knowledge of cash and Casino Marketplace (CMP), promotion events, Team members, and their respective functions.
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Effectively communicates features and benefits of the Players Club Program and all related promotions to prospective gaming customers.
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Resolve guest disputes in accordance with authority or contact management to solve the issue.
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Maintains integrity of all transactions through verification of information.
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Solicit and document guest information for marketing research purposes.
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Maintain database integrity by following high standards of data entry.
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Promote casino by interacting with guests in an enthusiastic, helpful, and friendly manner.
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Meet attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
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Performs other duties and projects as required by management.
Working Conditions:
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Typical of that in a busy casino with heavy cigarette smoke accompanied with a variety of competing noises and communications.
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Flexible hours (week-ends, nights, holidays).
Physical Requirements:
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Sitting or standing for long periods of time; Occasional bending, squatting, kneeling, stooping; good finger dexterity and feeling; frequent repetitive motions; talking, hearing, and visual acuity.
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Occasional lifting (up to 30 lbs).
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Professional appearance (well-groomed) with an upbeat and outgoing personality.
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Vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Minimum Qualifications for Consideration:
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Must have a High school diploma or GED equivalent.
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Knowledge of the prescribed methods of the application and completion of federal cash reporting requirement forms including Title 31 compliance regulations.
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Knowledge of the characteristics of appropriate and inappropriate greetings and interaction with guests and patrons.
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Basic knowledge of computers and fax machine.
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Ability to work any shifts, start time, weekends, and holidays
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Documents that establish both Identity and Employment Eligibility.
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Pass a mathematical test administered by the Kickapoo Casino Human Resources department.
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Kickapoo Tribal Gaming License.
