We are a family-owned fireplace company that has proudly served our customers for over 20 years. We are committed to providing exceptional customer service and quality workmanship. We offer a stable, long-term career opportunity with excellent benefits and a supportive team environment.
Position Overview
We are seeking a highly organized and dependable Scheduler / Administrative Coordinator to join our team. This person will play a key role in coordinating fireplace installations, supporting customers, and ensuring smooth communication between customers, installers, sales reps and office staff.
The ideal candidate is detail-oriented, customer-focused, and able to manage multiple tasks in a fast-paced environment.
Responsibilities
- Schedule and coordinate fireplace installations
- Communicate with customers regarding appointments and project updates
- Coordinate schedules with installation crews and technicians
- Manage calendars and daily scheduling activities
- Research and process permits as needed
- Assist customers with warranty claims and service-related issues
- Provide outstanding customer service and resolve customer concerns professionally
- Create invoices and maintain accurate records
- Answer phones and respond to emails
- Support office operations and administrative tasks as needed
Qualifications
- Strong organizational and multitasking skills
- Excellent customer service and communication abilities
- Professional phone and email etiquette
- Strong attention to detail
- Ability to work independently and as part of a team
- Proficiency with computers and office software
- Scheduling, administrative, construction, or service-industry experience preferred
Benefits
- Competitive pay based on experience
- Health insurance benefits
- Paid time off
- 401(k) plan
- Full-time, year-round employment
- Stable company with over 20 years in business
- Family-oriented work environment
- Opportunity for long-term growth and career development
Compensation
Pay: $20.00 to $25.00 per hour, depending on experience.
If you are organized, dependable, and enjoy helping customers while keeping projects on schedule, we'd love to hear from you. Apply today to join our growing team.
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
