Assistant Executive Director
New City Supportive Living
Chicago, IL
About the Role:
New City Supportive Living is seeking a compassionate, organized, and motivated Assistant Executive Director to join our community leadership team.
This position plays an important role in supporting the Executive Director with the day-to-day operations of the community while helping ensure exceptional resident care, regulatory compliance, strong team performance, and outstanding service to residents and families.
This is an excellent opportunity for an experienced senior living or healthcare professional who is ready to expand their operational leadership experience and continue growing toward executive-level leadership. Experience in supportive living, assisted living, memory care, long-term care, or healthcare administration is strongly preferred.
The ideal candidate is a strong communicator, collaborative leader, and effective problem solver who is comfortable managing multiple priorities in a fast-paced senior living environment.
Minimum Qualifications
- Previous leadership experience in senior living, long-term care, assisted living, supportive living, memory care, or healthcare administration
- Strong organizational, communication, leadership, and interpersonal skills
- Ability to manage multiple priorities while maintaining exceptional attention to detail
- Proficiency with Microsoft Office and electronic health record systems
- Experience with PCC preferred
- Knowledge of payroll, human resources, employee onboarding, and regulatory compliance preferred
- Experience with the IDPH Healthcare Worker Registry is a plus
Key ResponsibilitiesCommunity Operations
- Support the Executive Director in overseeing the daily operations of the community
- Partner with department leaders to promote efficient operations and exceptional resident service
- Prepare and maintain daily census reports and other operational documentation
- Manage resident financial files and administrative records
- Prepare resident leases, contracts, and admission documentation
- Complete resident admissions and maintain accurate documentation within PCC
- Order and maintain office supplies and administrative inventory
- Assist with community initiatives, special projects, and operational priorities
- Provide leadership support in the Executive Director's absence as appropriate
Human Resources & Employee Support
- Assist with recruitment, onboarding, orientation, and employee retention initiatives
- Maintain personnel files in accordance with federal, state, and company requirements
- Ensure background checks, references, required credentials, and annual training documentation remain current
- Support new-hire orientation, employee education, and compliance processes
- Partner with department leaders to address employee needs and maintain accurate documentation
- Support employee engagement and recognition initiatives
- Help promote a positive, collaborative, and accountable workplace culture
Payroll & Staffing
- Process bi-weekly payroll by reviewing timecards, correcting missed punches, and coordinating approvals with department leaders
- Maintain weekly staffing reports and assist with scheduling updates
- Communicate staffing changes and support departmental scheduling needs
- Help identify staffing concerns and collaborate with leadership on appropriate solutions
- Assist with employee injury reporting and Workers' Compensation documentation
Resident Experience & Compliance
- Support a welcoming and seamless move-in and admission process for new residents and their families
- Ensure resident documentation is accurate, complete, organized, and compliant
- Assist community leadership in maintaining a safe, positive, and resident-centered environment
- Respond professionally and compassionately to resident and family questions and concerns
- Deliver exceptional customer service to residents, families, visitors, and team members
- Support community compliance with applicable state, federal, and company standards
Skills & Competencies
The ideal candidate is:
- Highly organized with exceptional attention to detail
- A collaborative, supportive, and approachable leader
- Professional and compassionate in resident and family interactions
- Comfortable taking initiative and solving problems independently
- Skilled at managing multiple priorities in a fast-paced environment
- Knowledgeable about healthcare operations, regulations, and compliance
- Able to build positive working relationships across departments
- Passionate about senior living and committed to delivering exceptional resident experiences
Why Join New City Supportive Living?
This is an opportunity to continue building your leadership career while making a meaningful difference in the lives of older adults. Our organization is committed to developing future senior living leaders through mentorship, collaboration, professional development, and opportunities for advancement within our growing portfolio of communities.
If you're ready to take the next step in your healthcare or senior living leadership career, we'd love to hear from you.
Equal Opportunity Employer
Vantage Senior Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable federal, state, or local law.
Apply today and take the next step in your senior living leadership career with New City Supportive Living.
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Long term care: 2 years (Required)
Work Location: In person
