At Swillerbees Craft Donuts & Coffee, we believe in more than just serving great products, we’re passionate about creating a remarkable customer experience where every person feels loved, valued, and known. Our team is built on enthusiasm, quality service, respect, and a commitment to excellence.
As the Store Manager, you are the driving force behind the daily success of the store. You will lead our team of young adults by example, guide your team with integrity, and ensure our values and standards are consistently met. You are responsible for cultivating a dynamic store culture, delivering top-tier customer service, and growing a team that creates raving fans of Swillerbees. This role requires a passion for leadership, operational excellence, and a genuine love for people.
Key Responsibilities:
Customer Experience & Service Excellence
- Ensure the café is kept clean, neat, and presentable at all times
- Lead and model all customer greeting protocols: “Welcome to the Bee” / “My pleasure” / “Have a blessed day”
- Monitor and maintain high standards of customer satisfaction through enthusiastic, warm and personalized experiences
- Train team members to upsell, offer specials, and cater to unique customer needs
Team Leadership & Development
- Create a positive, respectful, and empowering team culture
- Serve as a mentor and trainer to team members, especially in barista skills, product knowledge and service expectations
- Address and resolve conflicts with professionalism and fairness, and help answer questions from team members or customers
Operations Management
- Create and manage weekly team schedules to ensure proper coverage for all shifts
- Monitor attendance and punctuality, addressing issues promptly and fairly
- Maintain weekly inventory counts for all products and supplies, placing weekly orders to ensure stock levels meet operational needs
- Track usage trends and adjust ordering practices to minimize waste and control costs
- Act as the primary liaison between the store and the District Manager/Director of Operations
- Provide weekly store reports or updates on sales, staffing, and customer feedback
- Communicate any issues (staffing, equipment, product, customer concerns) promptly to leadership
- Assist in hiring, onboarding, and training new employees
- Oversee daily cash handling procedures, including register balancing
Required Qualifications:
- Prior experience in a leadership role, preferably in food service or retail
- Prior barista experience is highly recommended
- Strong organizational and multitasking skills
- Excellent communication and team-building abilities
- A customer-first mindset and passion for hospitality
- Ability to work flexible hours, including weekends and holidays (closed Easter, Thanksgiving and Christmas Day)
How to Apply:
Submit your resume and a brief statement on why you’re a great fit for the Swillerbees team. We can’t wait to meet you!
Job Types: Full-time, Part-time
Projected Total Compensation: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
Work Location: In person
