Summary of Job: The Housekeeping Manager is responsible for overseeing all housekeeping operations to ensure exceptional cleanliness standards, outstanding guest service, and efficient departmental performance. This role leads and develops the housekeeping team while maintaining operational excellence, controlling expenses, and supporting overall hotel success.
KEY DUTIES AND RESPONSIBILITIES:
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Establish standards for personnel performance and guest service
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Establish practices that increase guest satisfaction to drive revenue while controlling labor and expenses
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Identify opportunities for service enhancements and operational efficiencies; recommend and implement improvements as needed
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Conduct daily inspections to ensure housekeeping standards, cleanliness, and presentation expectations are consistently achieved
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Hire, train, coach, and schedule staff based on business demands during peak and off - season periods
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Coordinate daily work activities and communication between housekeeping and other hotel departments
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Lead employee meetings to communicate departmental updates, reinforce expectations, and maintain strong team engagement
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Address and resolve guest and team concerns related to housekeeping services, or operational issues in a timely and professional manner
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Complete and submit all required reports, including inventory and period-end documentation, accurately and on schedule
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Monitor inventory levels and submit supply requisitions to ensure adequate stock and operational readiness
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Develop, implement, and maintain comprehensive deep-cleaning schedules and preventive cleaning programs
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Submit a weekly and monthly forecast to the accounting office
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Evaluate historical and real time records to forecast department personnel requirements
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Manage and oversee all Lost and Found procedures in accordance with hotel policies
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Fulfill the responsibility of the Manager on Duty "MOD" when scheduled
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Other duties and responsibilities as assigned
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High school diploma or equivalent
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Associates degree preferred; hospitality or related field
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Two to five years of progressive experience in housekeeping management
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Strong written and verbal communication skills
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Knowledge of Lodgical-PMS software desired
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Must be able to speak, understand, read and write in English
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Strong analytical skills, ability to effectively identify issues and propose solutions
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Ability to communicate with team members and guests in a professional manner
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Ability to effectively motivate, develop, train, and direct other staff
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Must be able to work days, nights, weekends, holidays and other shifts as needed
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Valid driver's license and clear driving record
Pay Rate: $62,400 annually
Other Functions: All other duties assigned or necessary to support the resort as a whole.
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.
