Company Overview:
Serving the Southgate community since 1971, Castleman Eye Center is a full-service ophthalmology leader known for compassionate, patient-centered care. Led by award-winning Dr. Snigdha Singh and retinal specialist Dr. Arezo Amirikia, the practice offers advanced services including LASIK, femtosecond laser cataract surgery, glaucoma treatment, and retinal disease management using cutting-edge technology. A stellar choice for professionals seeking a respected legacy practice with a strong mission of innovation and caring.
Position Summary:
The Front Desk Associate serves as the first point of contact for patients and visitors, creating a welcoming environment, handling patient check in/outs, managing calls/emails, appointment/surgical scheduling, providing information, insurance verification, resolving issues, and performing administrative tasks like data entry ensuring smooth operations and excellent customer service in medical facilities.
Responsibilities:
- Greets patients warmly and verify appointment details.
- Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
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Books, confirms, and reschedules appointments
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Surgery scheduling and patient out of pocket estimates
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Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
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Collects co-payments/pre-collect deductibles and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
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Explains billing procedures
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Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
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Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
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Completes medical records requests that come directly from the patient
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Completes assigned tasks as related to the appointment rescheduling queue timely
- Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
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Answers phones and responds to inquiries
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Relays messages between patients and clinical staff
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Maintains protected health information in accordance with HIPPA/PHI guidelines
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Handles paperwork such as consent forms and HIPAA compliance
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Interacts with all internal and external customers in a caring and respectful manner.
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Accepts deliveries of packages, mail, and other supplies from outside vendors.
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Maintains a clean, organized, and welcoming reception area for all patients and visitors
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Provides clear information about services, wait time, and policies
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Addresses patient concerns professionally and respectfully.
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Photocopies and faxes records and forms according to established policies and procedures.
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Maintains patient confidentiality.
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Participates in orientation/instruction of new administrative personnel as requested by management.
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Contributes to the team effort by completing additional tasks/projects as directed.
- Attends daily huddle and regularly scheduled team meetings
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Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.
Qualifications:
QUALIFICATIONS/REQUIREMENTS
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High School Diploma or the equivalent years related experience required
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Nextech/ICP experience strongly preferred
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Minimum of 1-year medical office experience strongly preferred
- Strong reliability with good attendance and punctuality.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
KEY SKILLS
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Strong interpersonal and communication skills
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Attention to detail for accurate data entry and insurance verification; strong organizational skills
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Basic understanding of healthcare insurance payors and programs
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Ability to multitask in a fast-paced environment
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Familiarity with healthcare regulations (HIPAA, privacy laws)
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Basic math and cash handling
- Excellent customer service skills
Preferred Skills:
- Understanding of medical terminology
Company Benefits:
We offer a competitive benefits package to our employees:
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Medical
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Dental
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Vision
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401k w/ Match
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HSA/FSA
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Telemedicine
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Generous PTO Package
We also offer the following benefits for FREE:
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Employee Discounts and Perks
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Employee Assistance Program
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Group Life/AD&D
- Short Term Disability Insurance
- Long Term Disability Insurance
EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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