Venezia Transport Services Inc. is a family-owned and operated logistics company headquartered in Pottstown, PA. Since 1967, we have proudly delivered reliable transportation services across the United States while maintaining a strong commitment to safety, dependability, and a driver-first culture that recognizes and values every team member.
We are seeking a dependable and solutions-oriented 3rd Shift Breakdown Coordinator to join our team. This overnight position plays a critical role in keeping our fleet moving by coordinating emergency roadside repairs and minimizing equipment downtime. If you thrive in a fast-paced environment, enjoy problem-solving, and have a mechanical background, we'd love to hear from you.
As the 3rd Shift Breakdown Coordinator, you will serve as the primary point of contact for drivers experiencing roadside breakdowns during overnight hours. You'll work closely with drivers, vendors, Maintenance, and Operations to coordinate timely repairs, arrange towing and replacement equipment when necessary, and ensure drivers receive the support they need to safely return to service.
Schedule: Sunday-Thursday, 12:00 AM – 8:00 AM
Essential Duties & Responsibilities
- Respond promptly to drivers experiencing roadside breakdowns or accident-related equipment issues.
- Answer incoming calls and provide professional, timely support throughout the repair process.
- Coordinate towing, roadside service, repairs, rentals, and other vendor services as needed.
- Identify and dispatch the most qualified repair vendor based on location, availability, and service capabilities.
- Obtain repair estimates and approvals in accordance with company procedures.
- Assist with scheduling non-warranty repairs as directed.
- Process purchase orders and support invoice documentation related to repair services.
- Maintain ongoing communication with the Operations team regarding equipment status, load updates, and estimated delivery timelines.
- Accurately document repair activity and follow up to ensure repairs are completed efficiently.
- Perform additional duties as assigned to support the Maintenance and Operations teams.
Qualifications
- Previous experience in roadside assistance, fleet maintenance, dispatch, or a similar transportation support role preferred.
- Diesel, heavy equipment, or mechanical knowledge is required.
- Strong communication and customer service skills with the ability to remain calm under pressure.
- Excellent organizational and problem-solving abilities.
- Ability to prioritize multiple issues simultaneously in a fast-paced environment.
- Proficiency with Microsoft Office and transportation maintenance software is a plus.
- Must be dependable and able to work independently during overnight hours.
Venezia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
