The Team:
Acting as a trusted partner to the Dayton Service Center and other business partners of Hermès Americas, the Hermès of Paris (HOP) IT Team leads comprehensive technology delivery, innovation across the Logistics Support and Services.
The Opportunity:
As a member of the IT Logistics Services team, under the direction and in close partnership with Hermes’ Dayton Service Center and NYC Headquarters, you will monitor and support the Manhattan Active WMS. The duties include troubleshooting system configuration issues related to inbound/outbound process flows and rule adjustments. You will be working out of the Dayton SC location, so daily support of hardware issues is required to ensure they are properly maintained and operational. Monitor data integration between the MHE (Kardex) and Active. Troubleshoot data integration issues as needed. Collaborate with the business team to update new store setup and other data updates as required. Conduct weekly meetings with the business to discuss open issues and resolutions.
All other duties as assigned by the supervisor.
About the Role:
System support related to process failures and/or system disruptions.
Oversee system configurations and develop new process flows and rules.
Hardware support, (PCs, RF devices, printers, weight scale, etc.)
Troubleshoot and monitor MHE (Kardex) integration disruptions.
Maintain new store setup and data integrity.
Partner with the Dayton team on weekly issues review.
Monitor and support daily data integration issues.
Report and escalate hardware shortages and/or preparation for Holidays and special events.
Support Integration developments and data preparation for testing.
Troubleshoot any systems and hardware related problems and escalate urgent/complex cases to the appropriate team for resolution.
Document all system resolution for future reference.
Monitor data integration flow between systems. Resolve issues accordingly.
Supervisory Responsibility:
No
Budget Responsibility:
No
About You:
- Has a minimum of 1-2 years of experience in IT or warehouse environment, including hands on internship experience
- BA or equivalent in related field preferred
- Dedication in providing outstanding level of service
- Strong sense of ownership, responsibility, and business relationship management
Service-oriented mindset; “can-do!” attitude
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The salary range for this position is $80,000 - $90,000 annually. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate who has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès Benefits Overview
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:
Commission and bonus incentives based on sales performance
Medical, Dental, Vision
Life Insurance and Disability
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental Leave and Transition Time
401(k) and Roth Retirement Plan with company matching and profit sharing
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support, and more!
COMPANY OVERVIEW
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.
OUR COMMITMENT
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at
[email protected] . Please do not submit resumes or applications to this email address.
