Department: Network Operations / Regional Management
Reports to: Regional Network Manager / Director of Network Operations
Supervision Scope: Regional DSPs, Franchisees, and Stations
Work Location: Hayward, CA
Travel Requirement: High-frequency regional travel (station/carrier site visits)
1. Position Overview
We are looking for a dedicated and operationally savvy Regional Network Specialist to support and execute the day-to-day management of our regional logistics network. In this hands-on role, you will work closely with DSPs (Delivery Service Providers) , franchisees, and line-haul trucking carriers to ensure smooth, efficient, and compliant operations across your assigned territory.
This role requires a strong blend of on-the-ground execution and analytical thinking. The ideal candidate is a proactive problem-solver with excellent communication and interpersonal skills, a strong sense of ownership and self-motivation, and the flexibility to thrive in a fast-paced environment with overtime during peak periods and frequent business travel.
2. Key Responsibilities
2.1 DSP (Delivery Service Provider) Performance Management
- Support the daily operations and periodic (monthly/quarterly) KPI assessments of all DSPs within the region; assist in developing and tracking improvement action plans.
- Conduct on-site visits and performance reviews to ensure DSPs meet delivery timeframes and service quality standards.
2.2 Regional Station Operations Support
- Assist in the daily operational management of all stations in the region, covering staff scheduling, site 6S standards, equipment/material allocation, and abnormal shipment handling.
- Monitor station-level metrics (e.g., delivery success rate, damage rate, package backlogs) and report findings to management with actionable recommendations.
2.3 Full-Cycle Franchisee Support
- Support the entire franchisee lifecycle, including recruitment screening, contract documentation, daily coordination, and exit procedures.
- Act as the primary point of contact for franchisee inquiries; escalate and resolve operational, facility, or system issues in a timely manner.
2.4 DSP & Franchisee Resource Development
- Assist in identifying, vetting, and onboarding high-quality DSP carriers and franchisee partners to support regional business growth.
- Participate in commercial negotiations, due diligence, and new-partner onboarding training sessions.
2.5 Station & Franchisee SOP Compliance Inspection
- Conduct regular on-site audits and video monitoring reviews to ensure strict adherence to standard operating procedures (SOPs) at stations and franchisee locations.
- Document compliance findings, identify gaps, and support corrective action implementation.
2.6 Feeder/Line-Haul Trucking Coordination
- Assist in planning and dispatching regional feeder/line-haul trucking capacity to optimize trunk-feeder connectivity and reduce per-unit transportation costs.
- Coordinate with contracted fleets and independent drivers, tracking on-road transit times, fuel consumption, and safety performance.
2.7 Headquarters Network Management Liaison
- Support the rollout of network policies, projects, and campaigns from headquarters; assist in local deployment, training, and execution tracking.
- Collect and consolidate regional performance data, competitive intelligence, and policy feedback for timely reporting to headquarters.
3. Qualifications
3.1 Basic Requirements
- Bachelor's degree or above in Logistics Management, Transportation, Supply Chain Management, Business Administration, or a related field.
- [Insert number, e.g., 1–3+] years of experience in logistics/express/courier network operations or a related operational role.
3.2 Preferred Experience (Either or Both)
- Last Mile delivery industry experience, with familiarity with courier station operations or micro-fulfillment center models;
- Trucking / Line-Haul / Feeder transport experience, with knowledge of vehicle dispatch, cost tracking, or driver coordination.
3.3 Core Competencies & Personal Attributes
- Strong communication and interpersonal skills (Mandatory) : Able to effectively coordinate with internal teams, external partners, franchisees, and frontline staff; skilled at conflict resolution and relationship management.
- High sense of responsibility and self-motivation (Mandatory) : Takes ownership of assigned tasks and regional metrics; proactively identifies issues and drives solutions without constant supervision.
- Resilience and adaptability: Willingness to work overtime as needed (e.g., during peak sales campaigns, month-end volume surges);
- Willingness to travel frequently for on-site inspections and partner visits across cities and counties within the region.
3.4 Technical Skills
- Proficiency in Microsoft Office Suite (Excel for data reporting and PowerPoint for presentations); experience with logistics management systems is a plus.
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
