Client Success Specialist (Contract, Part-Time)
Nurse Life Coach Academy · Remote (US/Canada) · Contract, 20–25 hrs/week · $28–$30/hr
To apply: submit a short Loom video (5 minutes or less)
Walk us through:
- Your experience in client success, customer service, or other client-facing roles
- A specific example of a time you de-escalated a frustrated or upset client/customer — what happened, what you said or did, and how it resolved
- One tool or system you've used for support/CRM work (HubSpot, Zendesk, Kajabi, etc.) and how you used it
- Your general weekly availability and time zone
Send your video along with your resume to [email protected].
Nurse Life Coach Academy (NLCA) helps nurses build coaching businesses and reclaim their careers. We're growing fast — our student base has nearly tripled this year — and we're looking for a Client Success Specialist to be the friendly, reliable voice our students hear when they need help.
What you'll do
Execute the day-to-day operational layer of the student experience in close coordination with the Director of Client Success:
- Manage student onboarding, offboarding, extensions, withdrawals, and program migrations
- Ensure all students are properly set up across platforms, tools, and communication workflows
- Monitor and respond to shared email and SMS inboxes with timely, professional, and empathetic communication with some calls required for student support
- Track orientation bookings, form completions, and key student milestones
- Follow up on overdue payment plans and manage escalation processes
- Maintain accurate student records across CRM, spreadsheets, and internal tools
- Identify and proactively resolve discrepancies before they impact the student experience
- Support the Director of Client Success with SOP documentation, process improvements, and operational projects
- Provide backup coverage for the CS team during launches, onboarding surges, or staffing gaps
You'll also help with the following, as workload allows if needed:
- Affiliate program metrics tracking and program projects
- Masterclass set-up and custom payment plan requests
- Ad hoc projects as they come up
What you bring
- 1+ years in a client success, customer service, or client-facing support role
- Excellent written and verbal English and a warm, professional tone under pressure (preferably English as your first language)
- Based in the US or Canada, available during Eastern-time business hours (Working your allotted hours within the 8am - 5pm window, ideally spread out morning, midday, and late afternoon)
- Comfortable working independently in a fast-moving, remote startup environment
- Detail oriented, able to work on detailed projects in a timely manner
- Highly autonomous, taking pride in your work while also being very communicative about what you’re working on throughout the day
- Bonus: experience with HubSpot, Kajabi, or coaching/education platforms
Details
- Contract (1099) position, 20–25 hours/week, with a 90-day initial term and a performance scorecard reviewed at 30/60/90 days
- Rate: $28–$30/hr depending on experience
- Fully remote — reports to the Director of Client Success
- Strong potential to grow into a longer-term or expanded role as the team scales
Pay: $28.00 - $30.00 per hour
Work Location: Remote
