Patient Accounts Receivable Representative ( English/Spanish Required)
Job Summary
We are seeking a Patient Accounts Receivable Representative to join our medical billing team. This position will focus primarily on patient collections and resolving outstanding patient balances.
The ideal candidate is comfortable speaking with patients regarding balances due, making outbound collection calls, setting up payment arrangements, researching patient accounts, and providing excellent customer service while working toward collection goals.
Fluency in both English and Spanish is required.
Essential Duties and Responsibilities
- Make outbound collection calls to patients and responsible parties regarding outstanding and past-due balances.
- Answer incoming patient calls regarding balances, statements, payments, insurance processing, and account questions.
- Review and research patient accounts to determine the reason for outstanding balances and identify appropriate next steps.
- Clearly explain patient financial responsibility, including deductibles, coinsurance, copays, and other balances due.
- Collect payments and assist patients with available payment options.
- Establish payment plans in accordance with practice guidelines and monitor accounts for adherence to payment arrangements.
- Follow up consistently on outstanding patient balances and document all collection activity accurately within the patient account.
- Identify accounts requiring additional research, insurance follow-up, corrections, or escalation.
- Review accounts for possible referral to an outside collection agency according to established guidelines.
- Work patient A/R reports and assigned collection queues to ensure accounts are followed up on timely.
- Maintain accurate notes and documentation of all patient communications and collection efforts.
- Communicate with patients in a professional, respectful, and tactful manner, including during difficult or sensitive financial conversations.
- Assist with other patient account and accounts receivable duties as needed.
- Perform other duties as assigned to support the billing and revenue cycle team.
Qualifications
Required
- Must be fluent in both English and Spanish, with the ability to communicate professionally with patients in both languages.
- High school diploma or equivalent.
- Strong verbal and written communication skills.
- Excellent customer service and telephone skills.
- Comfortable making a high volume of outbound patient collection calls.
- Ability to discuss balances and request payment in a professional and confident manner.
- Strong attention to detail and ability to maintain accurate account documentation.
- Ability to work independently while also contributing as part of a team.
- Ability to maintain patient confidentiality and comply with HIPAA requirements.
- Basic computer skills and ability to learn medical billing/practice management systems.
Preferred
- Two (2) years of medical collections, patient accounts, medical billing, or healthcare accounts receivable experience.
- Experience working directly with patient balances and patient collections.
- Knowledge of medical terminology and health insurance terminology.
- Experience reviewing patient accounts, insurance payments, adjustments, and remaining patient responsibility.
- Experience working in a medical practice management or billing system.
Benefits
- 401(k) matching
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
Experience
- Medical billing, patient accounts, or medical collections: 2 years preferred
- Patient collections: 1 year preferred
Language
- English and Spanish - Required
Ability to Commute/Relocate
- Atlanta, GA 30342: Reliably commute or plan to relocate before starting work (Required)
Work Location: In person
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Application Question(s):
- How many years of medical billing, medical collections, or healthcare accounts receivable experience do you have?
- Do you have experience contacting patients regarding outstanding balances, collecting payments, and establishing payment arrangements?
- Are you fluent in both English and Spanish and comfortable speaking with patients professionally in both languages?
Work Location: In person
