JOB TITLE: Wellness-Foster Clinic Coordinator
REPORTS TO: Director of Customer Care/Wellness-Foster Veterinarian
LOCATION: Planned PEThood’s Headquarters in Duluth, GA
JOB SUMMARY
Responsible for efficient, effective, hands-on coordination of Planned PEThood’s public Wellness and internal Foster medical programs.
ESSENTIAL JOB FUNCTIONS
- Assists the Veterinarian, administering appropriate medications, performing exams on foster animals and performing daily rounds
- Handles, under a veterinarian’s direction, booster appointments for basic vaccines
- Responsible for the day-to-day operations and scheduling of the Wellness and Foster medical programs
- Helps to ensure the goals of low-cost, outstanding, well-pet-care and basic sick care are understood and achieved by the medical team
- Ensures foster animals are seen and treated in a timely manner in conjunction with managing efficient public Wellness/basic sick appointments
- Ensures all Wellness and foster medical records are up to date, complete and accurate in ClinicHQ
- Ensures the safety and sanitation of the Wellness space
- Maintains inventories of medical, promotional, and educational items for Wellness and foster medical
- Stays current on affordable/accessible Wellness clinic best practices to ensure staff members are trained properly and provide outstanding service
- Educates the public about responsible pet ownership, including the importance of spay/neuter
- Promotes open communication channels and maintains a positive, pleasant work environment for all staff members
MAJOR RESPONSBILITIES
- Makes regular (at least 1x daily) inspections of in-house foster animals to ensure their housing is clean/sanitized and they are receiving medications/treatments as prescribed, food and water
- Ensure materials and supplies are stocked, and Wellness/animal housing is clean, safe and sanitary
- Monitors safety compliance of staff and volunteers to prevent injuries to animals and/or humans
- Ensures that the public receives courteous and professional service. Takes control of tense situations with distraught or angry customers
- Ensures all housing and equipment in the Wellness clinic are working properly
- Makes recommendations to Director of Customer Care and Veterinarian regarding equipment purchases
- Trains new staff providing for their growth and safety. Strives to remain current on best practices in animal health
- Maintains controlled substance records when appropriate
- Conducts and participates in meetings with staff and Veterinarians to review procedures, discuss workplace issues and share ideas. Meets with Director of Customer Care regularly to develop long-range programs, review policies and procedures, and financial statements.
- Works with the Director of Customer Care to develop a strategy to meet cost containment goals and adjusts spending as necessary to remain within budget on all line items
- Other duties as assigned
KNOWLEDGE, SKILLS, ABILITIES
- Minimum of two years’ experience in shelter medicine or veterinary practice – practice manager or lead veterinary assistant preferred
- Veterinary Technician license preferred (or willingness to pursue)
- Ability to work well within the frenetic nature of a high-volume environment
- Effective written and verbal communication skills
- Proven organizational, time management, and planning skills a MUST
- Ability to communicate skillfully and effectively with a culturally diverse staff, volunteers, and community in a professional, pleasant, and respectful manner at all times
- Maturity with ability to use good judgment and display a professional manner
- Good analytical skills and ability to identify and assess department issues/opportunities.
- Track record of fostering a positive work environment. Be viewed as a motivator and leader. Experience in molding and developing staff into a cohesive team while holding individuals and work units accountable for their results
1. Physical Requirements
a. Must be able to work standing or sitting for 10 hours
b. Must be able to lift up to 50 pounds
c. Must be able to bend and kneel repeatedly
d. Must be able to see fine detail in a variety of situations
e. Must have good hearing including ability to distinguish changes in pitch
f. Must have acceptable sense of touch and smell
g. Must have good range of motion in joints especially wrist, knees, elbows
h. Must have good range of motion in your back for instance twisting
i. Must possess excellent hand-eye coordination
j. Must possess an acceptable degree of dexterity in hands and fingers
k. Must have good vision including peripheral vision
l. Exposure to high noise levels, fine detail, distance, depth perception and ability to focus
2. Emotional/Mental Requirements
a. Must be able to work under stressful conditions and work professionally, efficiently and effectively under those conditions
b. Must be able to respond quickly to a variety of medical situations
c. Must be able to cope with death either due to surgical complication or euthanasia
d. Ability to rapidly and accurately process information
e. Ability to delegate tasks
f. Ability to recognize a need for assistance and ask for help
g. Ability to make decisions
h. Ability to cope with frustrating situations and remain calm
3. Potential and Prolonged Exposures
a. Prolonged exposure to various aqueous solutions including but not limited to dish soap, chlorhexidine and spectra soap
b. Prolonged exposure to isopropanol, hydrogen peroxide
c. Potential exposure to formalin solution
d. Potential/Prolonged exposure to isoflurane gas
e. Prolonged exposure to quaternary ammonium cleaners, Rescue and bleach
f. Prolonged exposure to pressurized steam
g. Potential exposure to sharps including needles and surgical blades
REQUIRED
- Knowledge of DEA requirements for handing and reporting controlled drug inventories (DEA licensure not required)
- Exceptional animal-handling techniques – Fear Free preferred
- Experience coordinating programs, responsible for program efficiencies and policies
- Experience with ClinicHQ – or willingness to learn
WORK ENVIRONMENT
The offices and operations of a wellness/foster clinic can be high-stress and very busy at times. Exceptional teamwork is key. Appointments are currently scheduled four days/week, usually Monday through Thursday, 8:30 a.m. to approximately 5 p.m. The schedule can change and may sometimes require weekend or evening hours for meetings, training, relief opportunities and special events. Planned PEThood is committed to maintaining a work schedule that is satisfactory for individual staff members as well as the overall organization and our communities’ animals and their families.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Work Location: In person
