Hotel Rooms Supervisor

SpringHill Suites - Montgomery -
Montgomery, AL

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Job Details

5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Housekeeping Room Inspector to join our team!

The Housekeeping Room Inspector (Supervisor), is responsible for supervising the floors and inspecting all rooms before turning them as occupied clean or vacant ready in the property management system. The Housekeeping Room Inspector is responsible for training and coaching housekeeping team members to ensure that cleanliness standards are met at all times.

BENEFITS:

Competitive Salary!
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
401k with employer MATCH!
Paid PTO!
Uniforms Provided for most positions!
Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:

Coordinates all daily activities and plans for sufficient staffing to clean guest rooms and public areas.
Inspects guest rooms and public outlets daily to ensure the quality assurance program is being followed.
Acts on assignments received from the Executive Housekeeper or Assistant Executive Housekeeper
Prepares the weekly inventory, checks in all supplies, and reports any discrepancies.
Informs the Housekeeping Management Team of needed supplies and creates purchase orders as needed.
Keeps the Housekeeping Management Team informed of pertinent information pertaining to the department.
Assists in the direct training program of the new housekeeping employees.
Completes the daily housekeeping report.
Follows up to ensure all maintenance requests are handled in an efficient manner pertaining to guest rooms and department equipment.
Provides for a safe work environment by following all company safety and security policies and procedures.
Will perform cleaning duties on slower day or when staff shortages occur.
Knowledge of and ability to perform opening/closing procedures for the housekeeping department as needed
Physically Inspecting rooms daily to ensure brand standards and overall cleanliness and ready for guest check-in
Provide feedback to Room Attendants regarding deficiencies in rooms
Clean/prepare rooms as needed.
Ensuring that all maintenance issues are reported immediately
Communication of room status to all divisions
Assisting with all training efforts throughout the housekeeping department
Embracing, enforcing, and promoting the brand culture throughout the housekeeping department
Ensuring all rushed/transferred rooms are handled smoothly and efficiently
Ensuring that housekeeping carts are organized and ready for daily work
Operating with a guest satisfaction urgency and strives for 100 percent guest satisfaction at all times
Promoting and encouraging team work at all times
Monitoring and logging key control
Providing information to guests about hotel services, facilities, and other amenities
Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
Works closely with the Front Office team to ensure guest room satisfaction
Properly reports and logs and complete required documents for all Lost and Found items.
Ensures all storage areas all locked & that all housekeepers’ sheets & executive housekeeper sheet is turned in to the front desk before leaving.
Maintains cleanliness and upkeep of Public areas of hotel.
Ensures excellence in hotel
Other duties as assigned

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

Housekeeping experience required.
Previous supervisory experience preferred.
Previous commercial cleaning and/or guest service experience preferred.
Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools and fixtures.
Ability to work quickly under pressure.
Ability to follow direction and instructions.
Ability to read in English and ability to print and speak simple sentences.
Ability to make simple addition and subtraction calculations.
Strong Attention to Detail.

PHYSICAL DEMANDS:

Frequent walking and standing for entire length of shift.
Frequent climbing of stairs, bending, stooping, reaching, kneeling, and carrying.
Use of hands to operate cleaning equipment and complete scrubbing/washing duties.
Be able to push carts weighting up to 200 lbs.
Occasionally required to lift and/or move up to 50 pounds.
Visual acuity sufficient to inspect cleanliness of rooms and surfaces.
Standing for long periods of time.
Regularly exposed to fumes and toxic or caustic chemicals.
Occasionally works in outside weather conditions.
Occasionally exposed to wet and/or humid conditions.
Noise level may be moderate to loud.
Work environment is often high stress and mentally demanding.

QUALIFICATION STANDARDS:

Must be dependable and productive.
High school education or equivalent is required. Some college preferred.
Minimum 1 year of housekeeping experience in the hospitality industry preferred.

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