About Axis Integrated Mental Health
Axis Integrated Mental Health is an award-winning, mental health clinic that goes beyond standardized pharmaceutical approaches to mental health to deliver the highest standard of mental health care. We drive real change in Colorado's mental health landscape by taking the complexity of mental health treatments and combining them under one roof to make it easier to get well sooner. Our commitment to philanthropy and advocacy also differentiates our clinic and delivers healing to whole communities, not just individuals.
Position Summary
The Spravato/TMS Technician plays a vital role in administering innovative treatments, including Spravato (esketamine therapy) and Transcranial Magnetic Stimulation (TMS), aimed at alleviating depression and other mental health conditions. This position requires a combination of technical expertise, compassionate patient care, and strict adherence to treatment protocols. The Technician ensures that treatments are delivered safely, effectively, and in compliance with clinical standards while fostering a positive patient experience.
Roles and Responsibilities:
Stewardship
- Manage treatment supplies, medications, and equipment for Spravato and TMS, ensuring proper inventory levels and avoiding shortages or excess.
- Conduct regular inventory audits to maintain compliance with health regulations and uphold high standards of clinical safety and hygiene specific to Spravato and TMS protocols.
- Record all Spravato and TMS treatment session notes and documentation in Athena EMR within 24 hours, collaborating with providers and team members as needed.
- Maintain accurate records of medications, treatments, and patient interactions, ensuring compliance with HIPAA and other regulatory standards.
- Understand or be willing to learn basic insurance and billing procedures related to Spravato and TMS treatments.
- Adhere to and enforce compliance requirements at state and federal levels, particularly those related to Spravato and TMS therapies.
Customer Experience
- Provide exceptional patient care by demonstrating empathy, developing trust, and listening to the needs of patients receiving Spravato and TMS therapies.
- Actively engage with patients, personalizing care plans and incorporating their feedback and treatment responses into their care experience.
- Support administrative functions when needed such as patient check in process.
- Create a welcoming and supportive environment for a vulnerable patient population, ensuring they feel safe and cared for during their Spravato and TMS sessions.
Technical Performance and Precision
- Administer Spravato and TMS treatments with precision, adhering strictly to provider-established guidelines and safety protocols.
- Monitor patients during and after Spravato and TMS treatments, ensuring their safety and possess the ability to identify and escalate any issues that arise.
- Answer patient inquiries related to Spravato and TMS, , and complete patient charting requirements promptly.
- Perform other duties related to Spravato and TMS treatments as assigned by the supervising provider or team lead.
Learning and Professional Growth
- Complete all job-related training, including certifications required for Spravato and TMS administration.
- Pursue continuous learning and demonstrate a commitment to evolving into greater roles of responsibility or mentoring others on the team.
- Expectation of willingness to train future technicians at the discretion of management or lead.
Essential Skills and Abilities
- Ability to take patient vital signs and understand abnormal values to report to supervising provider.
- Genuine empathy and a strong desire to support individuals dealing with mental health challenges.
- Cultural sensitivity and awareness of diverse perspectives on mental health and treatment.
- Professional and positive demeanor with the ability to prioritize and manage multiple patients and responsibilities.
- Enthusiastic self-starter with a growth mindset, eager to learn and provide flexible support for Spravato and TMS operations.
- Strong interpersonal and communication skills to effectively interact with patients and team members.
- High level of organizational skills to manage Spravato and TMS schedules, records, and patient interactions.
- Calm and professional under pressure, especially during high-stress situations or emergencies.
- Proficiency in using medical software for scheduling and documentation, including EMR systems like Athena.
Qualifications/Education
- High school diploma is required; an associate degree is preferred.
Experience and Credentials
- Certification as an Emergency Medical Technician (EMT), or Medical Assistant (MA) is strongly preferred.
- Experience in patient care, behavioral health, or medication administration is required.
- At least 1 year of experience as an EMT or MA in a behavioral/psychiatric health role is highly preferred; equivalent experience in a related healthcare field may be considered.
- Willingness to complete training and certification as a Spravato/TMS Technician.
- Basic Life Support (BLS) certification (renewal provided as needed) or willingness to obtain.
- Satisfactory background check inclusive of driving records, criminal records, employment references, education, Social Security, and OIG/GSA exclusions.
- Authorization to work in the United States without sponsorship, both currently and in the future.
Technology Requirements
- Competent with Electronic Medical Records (EMR) systems, specifically Athena EMR.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe.
Pay: $23.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
