Job Summary
Inside Counter Sales – Lumberyard
Position Summary
The Inside Counter Sales Representative is responsible for assisting customers with lumber, building materials, hardware, and related products. This position provides knowledgeable and friendly service to contractors, builders, homeowners, and other customers while accurately processing orders and coordinating with the yard and delivery teams.
Essential Responsibilities
- Greet customers and provide prompt, professional service at the sales counter and by phone.
- Assist customers in selecting the appropriate lumber, building materials, hardware, and related products.
- Prepare accurate quotes, sales orders, and invoices.
- Answer product, pricing, availability, and delivery questions.
- Enter customer orders accurately into the company’s computer or point-of-sale system.
- Coordinate with yard personnel to ensure orders are pulled and staged correctly.
- Communicate with delivery drivers regarding customer orders and delivery requirements.
- Maintain knowledge of product specifications, grades, sizes, applications, and availability.
- Develop and maintain strong relationships with contractors, builders, and repeat customers.
- Follow up on quotes and customer requests as needed.
- Assist with inventory checks and communicate stock shortages or special-order requirements.
- Maintain an organized, clean, and professional sales counter and showroom.
- Follow company policies regarding pricing, credit, safety, and customer service.
- Perform other duties as assigned.
Qualifications
- Previous experience in lumber, building materials, hardware, construction, or inside sales preferred.
- Strong customer service and communication skills.
- Basic knowledge of lumber and building materials preferred.
- Ability to read and understand measurements, product specifications, and basic construction terminology.
- Strong attention to detail and accuracy when entering orders and pricing.
- Basic computer skills and ability to learn company-specific software.
- Ability to work effectively in a fast-paced team environment.
- Dependable, organized, and willing to assist customers and coworkers.
- Ability to safely lift and handle materials as required.
Preferred Skills
- Experience working with contractors and construction professionals.
- Knowledge of dimensional lumber, plywood, treated lumber, roofing, siding, doors, windows, and general building materials.
- Familiarity with estimating material quantities and preparing customer quotes.
- Previous experience in a lumberyard or building-materials dealer environment.
Physical Requirements
- Ability to sit, stand, walk, and move throughout the sales counter and lumberyard as needed.
- Ability to occasionally lift and carry materials weighing up to 50 pounds.
- Ability to work in varying temperatures and outdoor conditions when assisting in the yard.
- Ability to safely navigate an active lumberyard environment.
Work Environment
This position works primarily at an inside sales counter but regularly interacts with customers, yard personnel, drivers, and other employees. The position requires a strong focus on customer service, accuracy, teamwork, and safety.
Pay: $47,383.01 - $57,063.41 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
