EDUCATION AND EXPERIENCE:
- HIGH SCHOOL DIPLOMA OR EQUIVALENT.
- TWO YEARS’ MINIMUM EXPERIENCE IN CUSTOMER SERVICE.
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Excellent organizational skills with attention to detail to maintain accurate records.
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Ability to work collaboratively within a team while also being self-motivated.
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Strong reliability and a track record of punctuality.
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Proficiency with typing, Microsoft Office, and general computer skills.
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Solid written and verbal communication skills.
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Ability to be resourceful and proactive when issues arise.
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Multitasking and time-management skills, with the ability to prioritize tasks
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Experience as a receptionist in an optometry office is a plus but not required.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
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Greet patients and visitors professionally, ensuring a positive first impression of the practice
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Schedule and confirm appointments, managing the calendar effectively to optimize patient flow.
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Perform clerical duties such as scanning, data entry, etc.
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Collects accurate demographics and insurance eligibility information.
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Registers new and established patients according to expected workflows.
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Captures and updates insurance information in the patient’s record.
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Completes enrollment and necessary forms for financial programs.
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Completes necessary clinical forms required for patient visit.
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Ensures forms and insurance cards/eligibility are scanned and indexed appropriately and timely.
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Ensure confidentiality and compliance with company policies regarding sensitive information.
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Extensive use of computers.
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Ability to hear and speak clearly.
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Free to move about offices, practice locations.
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Able to sit for extended periods of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
