Job Duties and Responsibilities:
- 2+ years of experience in customer service, order processing, shipping, sample coordination, warehouse support, administrative support, or a similar operations role
- Familiar with SAP Business ONE
- Experience in wholesale, distribution, manufacturing, logistics, hospitality supply, or another order-driven environment
- Experience handling customer requests, order entry, shipping coordination, or tracking follow-up
- Communicates clearly and professionally with customers and internal teams
- Manage routine follow-up when customer response or internal clarification is needed
- Keeps multiple requests moving without losing control of details
- Takes ownership of problems until they are resolved or properly handed off
- Create SAP notifications based on information received from employees (electronically or in-person), including: a description of the problem; (ii) all equipment affected; (iii) the submitter’s name; and (iv) a priority ranking
- Connect SAP notifications to existing Work Orders
- Drop orders as they come in
- Answering incoming phone calls
- Ability to use a computer, MS Office Software, email, and operation software
- Detail oriented and ability to set priorities and complete goals and objectives in a timely and orderly manner
Talents and Traits Needed to Thrive:
- Highly organized and structured
- Naturally detail-oriented
- Service-minded and responsive
- Proactive in follow-up
- Comfortable switching between computer work and physical tasks
- Calm under pressure
- Strong sense of ownership
- Good judgment on when to act independently and when to escalate
- Able to follow instructions carefully and execute consistently
- Motivated to keep workspaces and inventory organized
Pay: $20.00 - $22.00 per hour
Benefits:
- Health insurance
- Vision insurance
Work Location: In person
