Position Summary
The Community Specialist is the primary resident-facing representative for Venture Communities.
This role focuses exclusively on resident service, communication, collections, renewals, compliance, and community standards.
All leasing and maintenance responsibilities are removed from this role and transitioned to the Centralized Leasing Department and Centralized Maintenance Department.
The Community Specialist ensures a high-quality resident experience while maintaining strong financial performance and compliance within their assigned community or group of communities.
Key Duties & Responsibilities:
1. Resident Communication & Service
· Serve as the first point of contact for resident questions, concerns, and requests.
· Respond to resident communication promptly and professionally.
· Maintain strong relationships to support satisfaction and retention.
2. Lease Renewals & Retention
· Manage the full renewal process: outreach, communication, negotiation within guidelines, and execution.
· Track upcoming expirations and follow Venture’s renewal standards and timelines.
· Support retention through proactive resident engagement.
3. Collections, Delinquency & Evictions
· Monitor delinquency daily and follow Venture’s collections timeline.
· Issue notices, create payment plans, and maintain documentation.
· Coordinate eviction documentation and attend court if required.
4. Move-Ins, Move-Outs & Inspections
· Coordinate all resident move-ins and move-outs.
· Conduct move-in and move-out unit-level inspections only to document condition and support proper charges.
· Submit move-out inspection results to the District Manager and Turnover Coordinator for turn scheduling.
· Ensure all documentation is completed accurately and uploaded to AppFolio.
5. Community Compliance & Rule Enforcement
· Enforce community rules consistently and professionally.
· Issue notices for violations and maintain accurate records.
· Ensure compliance with fair housing.
6. Curb Appeal & Community Standards
· Perform routine site walks to ensure superior curb appeal and presentation.
· Report issues promptly and follow up with Maintenance and vendors as needed.
7. Vendor Coordination & Inventory
· Receive and log deliveries and supplies.
· Approve invoices (within scope) and submit to the District Manager for review.
· Coordinate with vendors for services as required.
· Maintain Shop Inventory.
8. Reporting & Documentation
· Maintain accurate files, resident communication logs, renewals, and legal documents.
· Submit weekly reports to the District Manager.
· Support KPIs: delinquency, renewals, retention, communication response time, and compliance.
Competencies & Skills
- Strong resident communication and customer service
- Conflict resolution and emotional intelligence
- Organization and time management
- Attention to detail and documentation accuracy
- Collections and compliance awareness
- Ability to work independently with strong follow-through
- AppFolio proficiency preferred
Work Environment & Requirements
· Assigned to specific communities within a district
· Standard office and property environments
· Occasional after-hours for escalated situations
· Must have valid driver’s license and reliable transportation
Education & Experience
- 2+ years property management or administrative experience
- Strong customer service and communication background required
- AppFolio experience preferred
Pay: $60,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid parental leave
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Community management: 3 years (Required)
License/Certification:
- Certified Apartment Manager (Preferred)
Ability to Commute:
- Cincinnati, OH 45237 (Preferred)
Work Location: In person
