Position Summary:
Orlando Health Arnold Palmer Hospital for Children
Providing compassionate care to the children, teenagers and young adults of Central Florida for more than 30 years, Orlando Health Arnold Palmer Hospital for Children is located on the downtown Orlando campus and includes 156 licensed beds for specialized care for children as well as the Bert Martin’s Champions for Children Emergency Department & Trauma Center, offering trauma care for children as the pediatric site of the Orlando Health ORMC Level One Trauma Center. State-of-the-art pediatric services are provided by a comprehensive staff that includes pediatric subspecialty physicians and a nursing team that is “Magnet” recognized for nursing excellence and high-quality patient care. The hospital also has earned national recognition for 12 consecutive years as a “Best Children’s Hospitals” by U.S. News & World Report and was included, together with Orlando Health ORMC, in the IBM Watson Health 100 Top Hospitals® list for 2021.
Arnold Palmer Children Hospital is seeking a Barista. A barista is the main person behind the counter at the coffee shop who prepares espresso-based beverages and other various coffee drinks. Baristas promote coffee consumption by engaging customers and creating quality coffee beverages.
Shift: Full-Time / Varies
Responsibilities:
Essential Functions
- Greets customers as they approach the barista bar while keeping a clean, sanitary environment.
- Provides great attention to the quality of the coffee as well as the presentation.
- Able to maintain efficient customer flow, while possessing good customer service skills, identifying what specific ingredients are
needed to produce the drink of choice for each customer.
- Contributes to a positive team environment, demonstrates composure, and thrives in day-to-day operations and demanding
situations to provide a unique coffee experience.
- Preparing food items/grab and go’s sold in the coffee shop as ordered by customers.
- Quality and care of maintaining, cleaning, and servicing all coffee related equipment and tools while following sanitation
procedures; and notifying the supervisor or manager of any necessary equipment repairs.
- Responsible for the efficient operation of the registers or other computerized order entry systems in the shop.
- Responsible for the collection and safekeeping of all charge slips, coffee vouchers, and processing rewards.
- Models essential service behaviors, such as excellent communication and customer service skills with patients, nursing staff, team
members, and visitors.
- Interacting cooperatively and constructively, while communicating in an open, honest, gracious, and compassionate manner.
- Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA (Family & Medical Leave Act), and
other federal, state, and local standards.
- Dresses and grooms according to the Orlando Health and department specific policy to ensure a professional appearance.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Executes store operations during scheduled shifts and is responsible for opening and closing duties as assigned while following
cleaning checklists.
- Observes all departmental rules and regulations.
- Follows outlined portion controls, cafeteria cash procedures, patient tray and delivery standards.
- Fully aware of and follows all universal precautions as they apply to food service.
- Aware of and follows all Food Borne Illness prevention and sanitation requirements.
- Interact appropriately with a culturally diverse population.
- Follow chain of command when communicating departmental and individual concerns or problems.
- Knowledgeable of Customer Experience goals.
- Work consistently to exceed the department’s and Orlando Health’s objectives by reporting concerns and suggesting creative
ideas.
- Recognize that flexibility is paramount, and change is continuous; the team member must embrace, encourage and drive
change; approach situations and challenges with an open mind; work rotating shifts according to experience and business
needs; be able and willing to be cross trained in varied positions and perform all other duties as assigned
Qualifications:
Education/Training
Ability to read and recognize similarities and differences between words and between series of numbers.- Ability to write simple correspondence.
- Ability to respond to common inquiries or complaintsfromcustomers.
- Effective oral communication skills
- Ability to build relationships
Licensure/Certification
None.
Experience
180 days of previous cash handling experience required.
