Riverdale Chrysler Jeep Dodge Ram is looking for an experienced Automotive Service Dispatcher to join the team in our brand new service center! Candidates must have a pleasant and courteous personality, strong customer service and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills. Must have prior Automotive Technician experience.
$1,000 weekly salary + Commission
Responsibilities:
- Implements and maintains an effective dispatch system.
- Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
- Prioritizes and controls all comebacks to ensure proper and prompt attention.
- Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation.
- Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer.
- Maintains timely and professional contact with service customers.
- Maintains an organized and up-to-date repair log.
- Prepares estimates when required.
- Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
- Opens and closes repair orders.
- Checks customer credit status.
- Ensures that technicians follow warranty material disposition procedures.
- Communicates job status with the next shift supervisor.
- Schedules maintenance for service department vehicles and equipment.
- Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
- Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
- Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.
- Maintains high customer satisfaction ratings.
Qualifications:
- Prior Automotive Technician Experience Required
- Previous Dispatcher Experience - Automotive Experience Required
- Strong Customer Service Skills
- Strong Communication Skills
Benefits:
- Medical/Dental/Vision/Life Insurance
- Paid Holidays
- Vacation & Sick Time
- 401k
- Free tuition through Strayer University
- Career advancement Opportunities
#DCP&S
Pay: Up to $1,000.00 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Bronx, NY 10468 (Required)
Work Location: In person
