POSITION SUMMARY: The Retail Store Manager plans, directs, and coordinates the daily operations of their assigned retail store. They drive sales by helping staff understand quotas and goals, and coaching and motivating them to achieve those goals. The store manager supports Goodwill’s Mission by efficiently generating the revenue that supports the various programs offered to the communities we serve.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following duties are representative of the essential functions of the position. Other duties may be assigned as operational needs require.
-
Maintains staffing at correct/budgeted levels and schedules to appropriately meet the needs of the business and maximize operational efficiency.
-
Recruits, hires, onboards, and trains employees, providing feedback for performance reviews.
-
Consistently evaluates employee performance and promptly addresses performance issues.
-
Maintains adequate volume of merchandise on sales floor; ensures production and rotation volume is sufficient to meet or exceed revenue goals.
-
Works various shifts, including weekends as assigned.
-
Operates facility within budgeted expense levels and maintains and controls expenses to revenue.
-
Manages workflow and facility layout to ensure appropriate stock levels.
-
Maintains store presentation standards (organization/merchandising, cleanliness, stock rotations, proper inventory levels, signage, etc.)
-
Maintains proper cash controls in accordance with company policies and procedures.
-
Ensures that excellent customer service is offered to all shoppers and donors.
-
Oversees and maintains neat, accurate, and timely reports and records (all assigned).
-
Ensures the highest level of professionalism and uses best practices in the leadership of store personnel.
- Effectively presents information and responds to questions from employees, program participants, customers, and the public using tact, courtesy, and cooperativeness.
- Safeguards company equipment and property, including donated goods. Reports any incident of damage, misuse, theft, fraud, waste, or unauthorized possession of company property.
-
Communicates effectively and appropriately with all levels of store leadership.
Education and/or Experience, Technical Skills:
- High school diploma or equivalent required
-
Experience working with diverse populations.
-
Proven experience in retail management, including leading store operations, supervising teams, and achieving sales and operational goals.
-
Strong background in staff hiring, training, coaching, and performance management.
-
Experience managing inventory, merchandising, financial reporting, and loss prevention programs.
-
Skilled in budgeting, expense management, and maximizing store profitability.
-
Demonstrated ability to foster a positive, customer-focused environment and resolve operational or customer issues efficiently.
-
Knowledge of compliance with company policies, safety regulations, and nonprofit retail operations is preferred.
Knowledge, Skills, and Abilities
- Ability to follow written and verbal instructions.
-
Basic math skills (addition, subtraction, percentages, discounts, taxes, commissions).
-
Ability to work independently and collaboratively.
-
Strong customer service and communication skills; able to work effectively with a variety of individuals.
-
Proficiency in completing assignments accurately and on time.
-
Ability to read and interpret safety rules, operating instructions, procedural manuals, and reports.
-
Ability to write routine reports and correspondence; speak effectively before groups of employees or customers.
-
Ability to count money accurately and handle financial transactions.
Work Environment & Physical Demands
-
Stand and walk up to 8 hours per day; frequent bending, twisting, reaching, and use of hands and arms.
-
Lift and carry up to 30 lbs regularly; occasionally up to 50 lbs.
-
Adequate vision (close and color) and manual dexterity required.
-
Frequent talking and hearing required.
-
Ability to follow instructions and perform job functions safely.
-
Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Qualification Requirements:
-
Must pass a drug screen.
-
A criminal background check is required; consideration will be given to applicants with criminal histories in accordance with applicable law.
-
A driver’s license check is required if approved to drive a forklift.
-
Ability to perform all essential functions with or without reasonable accommodation.
Heart of Texas Goodwill’s Mission is to facilitate change through skills training and work opportunities. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management may add to or change the duties of this position at any time.
Discrimination Reports:
It is the policy of Heart of Texas Goodwill to ensure equal employment opportunity in accordance with all state and federal regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age (40 years old or more), military status, or veteran status is illegal.
Heart of Texas Goodwill managers and employees will comply with state and federal equal employment laws, rules, regulations, and guidelines. Any employees who deliberately violate this policy will be subject to disciplinary action. Persons who believe Heart of Texas Goodwill has discriminated against them may file a discrimination complaint with the Compliance Officer. The Compliance Officer has full authority to manage issues involving employment discrimination.
Point of contact to file allegations of discrimination:
Compliance Officer
Location:1700 S New Road, Waco, TX 76711
Phone Number: 254-753-7337 ext. 450
Email Address: [email protected]
Leadership Competencies
Leadership Competency
Hourly / Non-Supervisory Leader
Emotional Maturity and Respect
Thinks how their actions make other people feel and acts appropriately. Tempers personal emotions and escalates sensitive issues to the appropriate level of management.
Integrity
Can be counted on and trusted; models professional ethics by acting honestly.
Capacity for Change and Innovation
Open to new ideas and ways of doing things; gives ideas collaboratively to improve processes or programs.
Interpersonal Skills
Builds relationships and works well with others; listens to understand and answers appropriately.
Commitment to Development and Empowerment of Self and Others
Completes required training and looks to grow on the job through continuous learning; becomes self-sufficient.
Commitment to Goodwill’s Mission, Vision, and Values
Actions are in line with Goodwill’s Mission, Vision, and Values.
Commitment to Diversity, Equity, and Inclusion
Works well with people that look and think differently.
Community and Service
Wants to help others and make a difference in the community.
Commitment to Excellence and Customer Service
Meets goals and gives outstanding customer service to customers, donors, and participants.
Business Acumen
Makes good choices. Effectively transfers learning from one situation to another.
Stewardship and Accountability
Takes care of company property. Takes responsibility and ownership of personal actions and outcomes.
