JOB
*** Extended Recruitment **** If you have submitted an application previously for this recruitment, you need "NOT" apply again. All applications are still under consideration.This is a Roster-non-benefited position.Work Schedule: 6:00 am -10:00 am4:30 pm – 8:30 pm*Schedule may vary depending on operational needs, including holidays and weekends.?? Be the Face of Transit – Join Greensboro as a Customer Service Assistant!Working Title: Customer Service AssistantAbout the RoleThe City of Greensboro Transit Department is looking for customer-focused professionals to serve as the front line of support for our transit riders. In this role, you’ll help keep our community connected by providing reliable, accurate, and friendly service across multiple touchpoints.This is a great opportunity to gain hands-on experience in public service and build a pathway toward full-time employment with the City.Work ScheduleSunday – Saturday, including nights and weekendsVariable hours based on operational needsWhat You’ll DoAs a Customer Service Assistant, you’ll play a vital role in daily transit operations by: Assisting customers in person and over the phoneProcessing fare payments using the UMO fare systemProviding trip planning assistance and route informationSupporting community partners and agency staff with transit guidanceAssisting with photo ID processing during business hoursDelivering professional service in a fast-paced, high-volume environment?? What Makes You a Strong CandidateExcellent communication and interpersonal skillsStrong organizational and multitasking abilitiesAbility to use sound judgment and decision-makingComfortable working in a dynamic, customer-focused environmentDetail-oriented with a commitment to accuracyImportant Information About Roster PositionsRoster (temporary) positions are a great way to get your foot in the door with the City. Please note: Hourly Position (no benefits such as health insurance or paid leave) Maximum of 1,000 hours per calendar year Not eligible for the City’s pension system While these roles do not include benefits, they are often a pathway to full-time employment. Many City employees began their careers in roster positions!Additional InformationThis position is Non-Exempt (FLSA) and eligible for overtimeSchedule flexibility is required to meet operational needs
