Fox Rent A Car is a subsidiary of Europcar Mobility Group USA, a significant player in the USA mobility markets. Europcar Mobility Group USA's mission is to be the preferred "Mobility Service Company in the USA" by offering attractive alternative solutions to short-term rentals and long-term vehicle usage, with a growing range of mobility-related services.
Every touchpoint matters — and you make each one count.
At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish.
Your Primary Focus Is To
As a Ready Line Agent:
- Maintain a clean, organized, and presentable ready line area
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up
- Inspect vehicles for quality standards and promptly pull any that need servicing
- Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests
- Confirm that an adequately completed checkout slip accompanies each vehicle
- Assist customers in locating their rental vehicle and help with luggage when necessary
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed
- Perform other duties as assigned to support business needs and objectives
As a Return Agent:
- Provide a warm, friendly welcome to all returning customers
- Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels
- Secure vehicle keys and ensure all personal belongings are safely removed
- Complete and submit the required paperwork to notify management of any mechanical damage or issues
- Review the final rental contract with the customer, clearly explaining all charges
- Perform other duties as assigned to support business needs and objectives
As an Exit Booth Agent:
- Verify the completion and correctness of customer rental agreements before finalizing checkouts
- Greet customers with enthusiasm and professionalism as they exit the facility
- Efficiently scan and manage all necessary documents
- Obtain the customer's signature on the checkout slip
- Keep the exit booth clean and organized, inside and out
- Send customers off with a safe journey and helpful local information
- Perform other duties as assigned to support business needs and objectives
Education & Experience
- Valid Driver's License
- High School Diploma or equivalent
We're Looking For
- Top-notch people skills
- Ability to troubleshoot with a smile
- Patience and understanding throughout the rental experience
We Offer
- Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
- Company-paid Life Insurance
- Company-paid AD&D Insurance
- Flexible spending account
- Parental leave
- Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Work Location: In person
