Conduct comprehensive case file and documentation reviews to assess compliance with performance standards, policies, and procedures.
Lead and support continuous quality improvement activities, including case file reviews, performance scorecard monitoring, incident tracking, exit interviews, complaints and grievances, satisfaction surveys, and departmental performance oversight.
Analyze, interpret, and summarize data to identify trends, assess performance, and develop actionable strategies for improvement.
Develop, revise, and support implementation of policies and procedures related to quality improvement and service delivery.
Assist with tools and systems used to monitor performance and support data-informed decision-making.
Participate in Council on Accreditation (COA) activities, including self-assessments, documentation, and site preparation.
Prepare reports, data summaries, and presentations for the PSF Board of Directors’ Quality Assurance Committee.
