Overview
Looking for a opportunity to work at a brand-new state of the art facility that offers excellent veterinary care, in a laid back, fun environment with a great group of people? Trying to find that work-life balance? At Ellisville Veterinary Hospital we strive to do all of those things so that our employees can thrive both professionally and personally. To that end we offer the following:
Benefits and Incentives
Hours Monday-Friday 8-5pm. We close for lunch 1230-130 daily, Saturday 8-1pm.
No on-call, no emergency, no boarding
Significant Discounts on services and products (FREE wellness, vaccines, bloodwork, imaging- radiography and ultrasound) for up to 3 of your personal pets
products: pet food, medications, supplements etc. available to employees at cost
Opportunity for annual bonus program
Fully stocked team break-room (snacks and beverages)
Team outings (Blues and St. Louis City games, Pickle Ball, and Axe throwing- have been some in the past), birthday celebrations, baby showers, pot lucks, holiday parties- basically if there is a reason to celebrate we usually take it!!
Working with a totally fun group of people everyday!
Overview The Ellisville Veterinary Hospital Client Service (CSRs) Representative is responsible for providing superior customer service to all clients and supporting the hospital each and every day. Our CSRs are the first and final contact for our clients and we firmly believe that being thoughtful, kind, and compassionate can go a long way. Our CSRs are a pillar in the foundation of our patient care and we are seeking those who can honor and present the protocols and practices put in place by our hospital.
Essential Functions/Job Duties
Provide customer service to clients by answering questions and assisting them through the check in/check out process
Answer and manage a multi-line phone system
Organization and maintenance of both digital and paper client records
Communication liaison between specialty practices, pharmacies, and outside referrals.
Digital Pharmaceutical correspondence
Process payments and review paperwork with clients
Educate clients on wellness and preventative care
Possible assistance in the restraint of pets for vaccinations, blood draws, and other procedures.
Clean up after pets
Cleanliness of the exam and waiting rooms
Other duties as assigned
Computer skills
Education and Training
High School Diploma or equivalent
Previous customer service or sales experience preferred
Must be 18 years of age or older
Licenses and Certification
Skills and Aptitudes
Present professional appearance and positive conduct
Punctuality and dependability highly valued
Knowledge of principles and processes for providing patient and customer care
Critical thinking skills
Independent judgment and decision making skills
Detail oriented, ensuring accurate and reliable work product
Strong verbal and written communication skills
Able to work independently
Strong organizational and problem solving skills
Ability to switch focus rapidly in a fast paced environment
Reliable transportation to office
Environment
Must be comfortable working with pets of all sizes and temperaments, including handling and lifting animals as necessary
Stand or sit for prolonged periods of time
Ability to stand, sit, squat, or kneel to assist with patients
Fast-paced, fluid work environment
Lift up to 50 pounds assisted
Schedule includes some Saturdays.
