Grunley is looking for a personable, proactive, solutions-oriented Front Desk Assistant that will play a vital role and serve as the company’s first point of contact with clients, subcontractors, vendors, employees, and the general public and as such provides a critical public relations service. The Front Desk Assistant is responsible for answering all incoming phone calls, referring inquiries, greeting visitors, receiving, and dispatching parcels and providing general clerical support.
This position reports to the Office Manager/Operations Administrator (OM/OA).
The weekly work schedule will be from 7:45 am – 5:00 pm, Monday – Friday with an hour Lunch, a 15-minute morning break and a 15-minute afternoon break. The Administrative Assistant - Operations must provide advanced notice for any unforeseen absences and delays no later than 6:00 am the day of to plan for coverage.
Required Experience:
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Must have a minimum of two (2) years of Receptionist/Front Desk or customer service experience. Must be proficient in Microsoft Office (Outlook, Excel, and Word), copiers and printers, and multi-line phone systems.
Required Skills:
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Excellent interpersonal and communication skills.
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Strong organizational abilities and attention to detail.
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Ability to manage time, prioritize effectively and meet deadlines.
Required Credentials:
Preferred Experience:
Greeting Visitors/Employees:
- Be attentive and welcome all visitors and employees; determine the nature and purpose of their visit and assist in the sign-in process for a smooth check-in experience; review all meeting room calendars to plan for visitor arrival; follow set Security procedures.
Answering Phone Calls:
- Warmly answer, screen, and transfer all phone calls timely and accurately; understand each department's role and responsibilities to successfully get the caller to the relevant individuals or departments; take accurate messages when required and ensure they reach the intended recipients in a timely manner; check voicemail regularly; respond to public inquiries or concerns with respect, discretion, and confidentiality.
Incoming/Outgoing Mail:
- Receive all incoming and outgoing mail; open, review, sort and date stamp all USPS, FedEx, UPS and courier deliveries; notify department liaisons about incoming packages for pick up; and help manage field mail for incoming and outgoing packages to numerous jobsites. Review incoming faxes and disperse to relevant individuals or departments.
Clerical Tasks:
- Assist with scanning, naming and digitalizing files, assist the OA/OM in gathering credit card charges monthly; assist in setting up meetings and events as needed; assist in collecting and analyzing data, updating spreadsheets, and preparing documents in support of projects and archiving; follow Bid Day procedures and communicate to administrative staff any bid day specific instructions given by the Estimating Department.
Front Desk Upkeep:
- Keep the reception area clean, organized, and well-maintained; stock and maintain office supplies at desk; report any maintenance and repairs concerns to OM/OA.
Other
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Attend assigned in-house and external training programs
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All other duties as assigned
Our benefits package is designed to support employee well-being and financial security, including employer-sponsored health and life insurance, paid time off for sick leave, maternity/paternity leave, jury duty, and vacation, and retirement options like 401(k) plans. Other compensation opportunities may include incentive bonuses, paid holidays, company training, and tuition assistance. Comprehensive benefits will be discussed during the recruitment process; base salaries will be determined by skills, position, education, experience, market consideration, and geographic location. The hourly range for this role will be $22 - $29/hr.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at
[email protected] or by phone at 240-399-6162 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
