Inside Customer Service Job Description
About us
JP Automation, Inc. We represent highly recognized manufacturers of automation and industrial control products and components, enabling our team to find the solution you need. Additionally, we offer specialized training, electrical supply systems, and solutions.
Inside Customer Service:
- Ambitious, motivated and talented customer service representative
- Excellent customer service, problem resolution capability, organizational skills
- Route opportunities to the appropriate sales engineers for further development
- Listening to customers’ needs
- Superb attendance
- Attention to detail
- Ability to multi-task, prioritize, and manage time effectively
- Someone who can 'figure things out' and likes thinking through their questions to arrive at an answer instead of being told
- Fast learner
- Excellent verbal and written communications skills
- Primary duties include inbound and outbound calling, e-mail communication, processing customer orders, invoicing customers, filing, data entry into Quick Books (required), general customer service
- Enthusiastic with excellent people skills
- Be a team player who thrives working with a tight knit company where their activities directly affect the bottom line
- Decisive and proactive
- An ability to work independently and collaboratively as a team member
Experience:
- Answering phones, transferring calls, locating hard to find parts, greeting and taking care of office guests
- Necessary computer skills; Excel, Word, Google Sheets, and especially QuickBooks
- Customer Service
- Familiar with Point-of-Sale reports, handling Credit Card Transactions, Customer Returns, and Credit Memos
The first three months are probationary and will determine whether employment extension will be warranted and benefits granted.
We offer 13 PTO days and bonuses based on overall company performance. A resume with references is required.
This is a full-time opportunity and working hours are from 8:00am – 5:00pm, Monday-Friday.
If an employment opportunity is offered to a candidate, our office is located in Noblesville, Indiana.
Work Remotely
Job Type:
Benefits:
- 401(k)
- Paid time off
- 10 Paid Holidays
- Health/Dental/Vision
Schedule:
Supplemental Pay:
Education:
- Associate's Degree (Preferred)
Experience:
- Customer Service: 2 years (Required)
- QuickBooks: 3 years (Required)
Summary
As an Inside Customer Service Representative, you will be pivotal in delivering outstanding customer support and enhancing client satisfaction. Reporting to the Office Manager, your core responsibilities will include managing inquiries, providing solutions, and utilizing tools like QuickBooks and Microsoft Excel for efficient data entry and analysis. Your strong communication skills and phone etiquette will ensure a positive experience for our clients. Additionally, your proficiency in sales and relevant computer skills will contribute to achieving our organizational goals while fostering long-term customer relationships. Join our team and make a significant impact in a dynamic environment.
Job Types: Full-time, Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- QuickBooks: 2 years (Preferred)
Work Location: In person
