Overview
Join our dynamic team as a NJ Personal Line Insurance Customer Service Representative! In this energetic role, you will be the friendly voice and trusted advisor for clients seeking personalized insurance solutions. Your enthusiasm and excellent communication skills will help build and maintain lasting relationships.
Duties
- Provide outstanding customer support by answering inbound calls promptly and professionally, addressing client inquiries about personal insurance policies.
- Assist clients with policy changes, billing questions, claims processing, and coverage options through clear and effective communication.
- Conduct outbound calling to follow up on policy renewals, surveys, or additional service opportunities, maintaining a proactive approach to client engagement.
- Enter and update client data accurately within our management systems using Microsoft Office tools and other computer applications.
- Demonstrate strong phone etiquette and email skills to understand client needs thoroughly and offer tailored solutions.
- Support client services by handling cash transactions, processing payments, and maintaining accurate records of all interactions.
Qualifications
- A current NJ Producer License is REQUIRED
- Proven experience in customer service or call center roles, preferably within the insurance or financial services industry.
- Strong communication skills in English;
- Demonstrated sales aptitude with the ability to identify client needs and promote appropriate insurance products.
- Proficiency in Microsoft Office Suite (Word, Excel) and general computer skills for data entry and documentation.
- Experience with outbound calling, call center operations, or customer support environments is highly desirable.
- Excellent phone etiquette, analysis skills, and attention to detail to ensure high-quality service delivery.
Job Type: Full-time
Pay: $40,000.00 - $56,000.00 per year
License/Certification:
- NJ Insurance Producer License (Required)
Work Location: In person
