Medical Office Receptionist Job Responsibilities and Duties
- Creates a welcoming atmosphere by greeting visitors and patients to the clinic
- Checks in and checks out patients in a timely, friendly manner
- Outstanding professional phone management skills: manages a multiline telephone system efficiently and politely, minimizing hold time
- Comforts patients by answering any questions they may have
- Expedites patient processing by having them fill out forms
- Obtains patient identification and insurance information
- Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
- Obtains authorization through different portals for patients insurance needs
- Keeps doctor, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
- Helps maintain office inventory; may place orders for office supplies and schedule service for office equipment repairs
- Protects patients’ right of confidentiality; mandatory familiarity with HIPAA
- Coordinates transportation for patients as needed
- Schedules testing and procedures for patients as necessary
- Helps respond to medical emergencies, if necessary
Medical Office Receptionist Skills and Qualifications
- Direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting preferred but not required.
- Must be able to multitask effectively; critical time management skills necessary
- Understanding of basic healthcare terminology
- Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
- Excellent customer service skills
- Pleasant phone demeanor
- Computer skills required; efficient typing skills, scan, fax, inport/export files, download and edit documents, word, excel
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
