At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Position Purpose
The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership to cashiers, courtesy clerks, service desk associates, and other front-end team members while maintaining operational efficiency, service excellence, cash accountability, and compliance with company policies and procedures.
Key Responsibilities Customer Service & Store Support
- Deliver exceptional customer service and promote a customer-first culture.
- Serve as a primary point of contact for customer questions, concerns, and service recovery situations.
- Ensure customers receive prompt, friendly, and efficient service at all times.
- Monitor checkout operations to minimize wait times and improve customer satisfaction.
- Support service desk functions, including returns, exchanges, refunds, and store programs as applicable.
- Assist with store-wide customer service initiatives and special events.
Front-End Operations
- Oversee daily front-end activities to ensure efficient operations.
- Monitor cashier productivity, lane coverage, and customer traffic flow.
- Coordinate break schedules and staffing assignments to support business needs.
- Ensure checkout lanes, service areas, and front-end workstations remain organized and operational.
- Support implementation of company promotions, loyalty programs, and operational initiatives.
- Assist with opening, closing, and shift transition procedures.
Team Leadership & Development
- Supervise, train, coach, and develop front-end associates.
- Provide ongoing feedback and support to help associates improve performance.
- Promote teamwork, accountability, and a positive work environment.
- Assist with onboarding and training new associates.
- Reinforce company policies, procedures, and customer service standards.
- Lead front-end operations in the absence of higher-level management when assigned.
Cash Handling & Asset Protection
- Support cash accountability and front-end financial controls.
- Perform register audits, cash pickups, and cash reconciliation activities as assigned.
- Ensure compliance with company cash-handling procedures.
- Monitor front-end operations for potential theft, fraud, or policy violations.
- Report operational concerns, shortages, or discrepancies to management.
- Support loss prevention and shrink reduction initiatives.
Compliance & Safety
- Ensure compliance with company policies, safety standards, and operational procedures.
- Monitor front-end activities to ensure regulatory and company requirements are met.
- Promote a safe environment for customers and associates.
- Respond appropriately to emergencies and customer incidents.
- Complete required documentation, reports, and incident records accurately.
- Participate in operational audits and corrective action initiatives as needed.
Communication & Operational Excellence
- Communicate operational priorities and service expectations to associates.
- Partner with department managers and store leadership to support overall store goals.
- Identify opportunities to improve efficiency and customer satisfaction.
- Assist with execution of store programs, sales initiatives, and service standards.
- Support a culture of operational excellence and continuous improvement.
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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