- Hotel Guest Services / Front Desk Agent
Job Title: Hotel Guest Services / Front Desk Agent
Job Type: Full-Time
Location: San Clemente
Job Summary
We are seeking a friendly, professional, and customer-focused Front Desk Agent to join our Guest Services team. As the first point of contact for our guests, you will play a key role in creating a welcoming experience while providing exceptional service throughout each guest's stay. The ideal candidate is dependable, organized, and enjoys working in a fast-paced hospitality environment.
Responsibilities
- Greet guests with a warm and professional attitude upon arrival and departure.
- Complete guest check-ins and check-outs efficiently using the hotel's property management system.
- Answer phone calls, emails, and guest inquiries promptly and courteously.
- Process reservations, cancellations, and room changes accurately.
- Handle guest requests and resolve concerns in a timely, professional manner.
- Accept and process payments, maintain accurate cash handling procedures, and balance daily transactions.
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
- Provide information about hotel amenities, local attractions, dining, and transportation.
- Maintain a clean, organized, and professional front desk area.
- Follow hotel policies, safety procedures, and brand standards.
- Assist with additional guest service duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Previous hotel, hospitality, customer service, or front desk experience preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills; experience with hotel property management systems is a plus.
- Ability to work flexible schedules, including weekends, holidays, and evening shifts.
- Professional appearance and positive attitude.
- Ability to stand for extended periods and occasionally lift up to 25 pounds.
Preferred Skills
- Outstanding customer service and problem-solving abilities.
- Attention to detail and accuracy.
- Ability to remain calm under pressure.
- Team-oriented with a strong work ethic.
- Bilingual candidates are encouraged to apply.
Benefits
- Competitive hourly pay
- Paid training
- Flexible scheduling
- Employee hotel discounts
- Opportunities for career growth and advancement
If you are passionate about hospitality and enjoy creating memorable guest experiences, we'd love to hear from you. Apply today to join our Guest Services team!
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Work Location: In person
