MicahTek is hiring OKLAHOMA RESIDENTS ONLY for Quality Control Agents.
This position has the options for part-time or full-time availability, and options for fully remote or hybrid remote work locations.
All shifts will be 7:00am-3:30pm.
Shifts on Saturday & Sunday are required.
The primary responsibility of the Quality Control (QC) Agent is to perform on-line quality control and to grade/monitor incoming calls to provide developmental coaching.
Primary Duties and Responsibilities:
· Perform on-line quality control for Call Center Phone Agents.
· Check carefully for accuracy on each call record.
· Maintain leading edge knowledge of computer systems.
· Perform developmental coaching with professionalism and integrity.
Secondary Duties and Responsibilities:
· Answer phones in a timely, professional and courteous manner when functioning as a Phone Agent.
· Assist with clerical functions in the Call Center as requested or needed.
· Assist with other miscellaneous functions as requested.
· Participate in department meetings as required.
· Read and adhere to the hot screen messages.
· Maintain acceptable attendance standards for assigned schedule.
Requirements
Must have strong attention to details skills.
Must be able to work well with others.
Must exhibit professionalism.
Must have good oral and written communication skills.
Must have a reliable and satisfactory attendance record.
MUST BE WILLING TO INTERVIEW AT THE MICAHTEK OFFICE LOCATED IN BROKEN ARROW, OK.
IF HIRED, APPLICANTS MUST BE WILLING TO COMPLETE NEW EMPLOYEE PAPERWORK AT THE MICAHTEK OFFICE LOCATED IN BROKEN ARROW, OK (approximately 45 minutes of paid time).
Please apply online at www.micahtek.com/careers by clicking on the "Apply Now" tab.
Virtual Paid Training
No experience required
No telemarketing
Promotional Options Available
APPLY NOW at www.micahtek.com.
Pay: $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Paid time off
- Referral program
Location:
Work Location: Remote
