POSITION: Guest Services Specialist
DATE OPEN: September 1, 2026
SALARY: $20-$22/hour
POSITION SUMMARY:
This position is a part-time position reporting to the Executive Assistant. The normal work week for this position is Monday through Friday; regular work hours are 11AM to 4PM daily with availability to work full time during our year-round events, Fair and occasionally as needed for coverage. The Guest Services Specialist is the first point of contact for all phone and walk-in guests. This position is responsible for enhancing guests’ experience and provides excellent customer service. Must be flexible if extra hours or coverage is needed.
RESPONSIBILITIES:
- Greet guests, provide information and deliver prompt, professional solutions for customer inquiries
- Work to meet immediate goals for internal and external guests
- Document lost and found items/problems
- Assist guests with digital devices to access ticketless system
- Promote and provide information on our rewards system and services
- Assist the Guest Services Lead with interviewing, training and scheduling Guest Services Staff during Fair
REQUIRED SKILLS:
- Excellent customer service skills both in person and over the telephone
- Strong verbal and written communication skills
- Proficient with various social media outlets
- Excellent problem-solving skills with the ability to troubleshoot problems
- A professional attitude with a focus on confidentiality
The Alameda County Fair Association is a non-profit organization managing the Alameda County Fairgrounds with nearly 300 events held each year. Home to the Annual Alameda County Fair and public and private events including large consumer and trade shows, festivals, corporate events, concerts, graduations, picnics, weddings and other social events.
Alameda County Fair Association is an Equal Opportunity Employer and encourages all qualified persons to apply.
Pay: $20.00 - $22.00 per hour
Work Location: In person
