About us
At Morgan Virtual Psychiatry, we are dedicated to providing accessible, compassionate, and high-quality mental health care through innovative telepsychiatry services. With a commitment to meeting the evolving needs of our patients, we harness the power of technology to deliver personalized psychiatric care from the comfort and convenience of their own homes. We prioritize patient-centered care, fostering a supportive and inclusive environment where individuals feel heard, valued, and respected. Through evidence-based treatments, compassionate counseling, and ongoing support, we strive to empower our patients to overcome obstacles, build resilience, and live fulfilling lives.
Overview:
We are seeking a dedicated and compassionate Patient Care Coordinator to join our psychiatry practice. As a vital member of our team, you will play a pivotal role in ensuring seamless patient experiences by managing various tasks. Your responsibilities will include patient check-ins, handling insurance-related tasks such as prior authorizations and verification, documentation, managing financial transactions including collecting copays and patient balances, as well as facilitating referrals for neuropsychological assessments, sleep studies, and therapy services. The ideal candidate will possess excellent communication skills, attention to detail, and a commitment to providing exceptional patient care in a telehealth environment.
Key Responsibilities:
Patient Check-ins:
- Conduct check-ins with patients scheduled for appointments.
- Verify patient information and update records as necessary.
- Provide assistance and guidance to patients regarding in person and telehealth procedures.
Insurance Verification:
- Verify patients' insurance coverage and eligibility for in person and/or telehealth services.
- Communicate with patients regarding insurance details and coverage limitations.
- Address any insurance-related inquiries or concerns from patients.
Documentation:
- Maintain accurate and detailed patient records in compliance with HIPAA regulations.
- Document patient encounters, treatment plans, and other relevant information.
- Ensure completeness and accuracy of all documentation.
Financial Transactions:
- Collect copays and patient balances via payment methods.
- Coordinate with billing department to ensure accurate billing and invoicing.
- Follow up with patients regarding outstanding balances and payment arrangements.
Miscellaneous Duties:
- Responding to all emails
- Responding to all messages
- Communicating with healthcare providers for any medication requests and/or concerns
- Answering and/or returning all phone calls
- Scheduling new patients and follow up appointments
- Reschedule clients who cancel or no show
- Uploading faxes/sending them to designated personnel
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a healthcare setting, preferably in a patient care coordination or administrative role.
- Familiarity with telehealth platforms and technology.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Excellent communication skills, both verbal and written.
- Proficiency in handling sensitive patient information in compliance with HIPAA regulations.
- Attention to detail and accuracy in documentation and data entry.
- Ability to work independently and collaboratively within a team environment.
- Empathy, patience, and a genuine desire to support patients in their healthcare journey.
Working Conditions:
- This position follows a Monday through Thursday schedule and 4 hours every Friday
- On-site presence is required during weekdays
Join our team and make a meaningful difference in the lives of our patients as a Patient Care Coordinator. If you meet the qualifications and share our commitment to providing high-quality telehealth psychiatric care, we encourage you to apply.
Job Type: Full-time
Pay: $9.00 - $11.00 per hour
Benefits:
Work Location: In person
