Company Description
Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.
Hotel Overview:
Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.
This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.
Job Description
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Provide warm, professional, and personalized service to guests throughout the overnight shift.
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Complete the nightly audit accurately and in accordance with Fairmont standards and established procedures.
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Reconcile daily hotel transactions, including room charges, payments, adjustments, and departmental revenues.
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Verify and balance Front Office, Food & Beverage, and other hotel revenue transactions.
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Review and reconcile guest and house accounts, ensuring discrepancies are identified and resolved promptly.
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Process and post room charges, payments, adjustments, and other financial transactions accurately.
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Verify cash drawers and complete required cash-handling and banking procedures.
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Prepare and distribute daily financial and operational reports as required.
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Review and investigate discrepancies identified during the nightly audit and communicate unresolved issues to appropriate leadership.
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Ensure all transactions are properly documented and supported.
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Monitor and maintain accurate guest account information.
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Process overnight arrivals, departures, room changes, and guest requests as required.
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Assist guests with check-in, check-out, billing inquiries, and other Front Office needs.
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Respond promptly and professionally to guest concerns and assist with service recovery.
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Maintain thorough knowledge of hotel amenities, restaurants, outlets, events, services, and local attractions.
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Monitor hotel activity during overnight hours and communicate operational or security concerns to the Manager on Duty and appropriate departments.
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Support emergency procedures and follow all hotel safety and security protocols.
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Communicate effectively with the Front Office, Royal Service, Housekeeping, Security, and other departments to ensure operational continuity.
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Complete the overnight pass-on and communicate relevant information to the incoming Front Office team.
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Maintain accurate records, reports, and documentation in accordance with hotel procedures.
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Follow all Fairmont New Orleans policies, procedures, and financial controls.
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Maintain confidentiality when handling guest, colleague, and financial information.
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Maintain a clean, organized, and professional Front Office environment.
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Perform additional duties as assigned.
Qualifications
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Previous Front Office, Night Auditor, Guest Services, or hotel operations experience preferred.
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Previous experience in a luxury hotel or upscale hospitality environment preferred.
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Previous accounting, cash handling, or financial reconciliation experience is an asset.
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Strong knowledge of Front Office operations and hotel accounting procedures.
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Previous experience with a Property Management System, preferably OPERA Cloud.
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Strong Microsoft Office skills, particularly Excel, preferred.
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Excellent mathematical, analytical, and reconciliation skills.
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Strong attention to detail and accuracy.
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Excellent written and verbal communication skills.
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Strong guest service and problem-solving abilities.
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Ability to work independently with minimal supervision.
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Ability to remain calm and professional when handling guest concerns and overnight operational issues.
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Strong organizational skills and ability to meet time-sensitive deadlines.
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Ability to maintain confidentiality and exercise sound judgment.
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Ability to work overnight shifts, weekends, holidays, and extended shifts as operationally required.
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Must be legally authorized to work in the United States.
Additional Information
All your information will be kept confidential according to EEO guidelines.
