About us
Lou Lou & Company is an e-commerce business that sells baby clothing and other children's accessories. We have a loyal and rapidly growing customer base with over 1,000,000 social media followers. Founded by a former NICU nurse, we focus on baby items that are simple, high quality, and that make parenting easier. Check us out on our website or on Instagram!
https://www.instagram.com/loulouandcompany/
www.loulouandcompany.com
Customer Experience & Storefront Specialist
We are in need of someone to help us take great care of our customers both online and in our storefront. We are looking for someone who is efficient with their time, precise in everything they do, and can contribute to our positive culture. Our ideal employee likes to have fun, solve problems, and takes joy in working hard. Position is located in our office in Orem, UT.
Day to Day
- Respond to all customer service emails quickly and professionally
- Work with our shipping team to make sure any issues are handled quickly and effectively
- Encourage customers to come back through friendly and on-brand communication
- Manage our Storefront and help customers shop
- Engage with customers and potential customers on social media
Requirements
- Must be able to work in-office (work from home or hybrid is not available for this position)
- At least 1 year customer service experience
- Demonstrated strong written communication skills
- Experience with e-commerce tools like Shopify, Gorgias, Shipstation, Zendesk, etc.
- E-Commerce shops are always open, so reliably working your scheduled hours is crucial to the position.
- There is room for growth in the position and within Lou Lou. We're looking forward to receiving your application.
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have any experience with these softwares: Gorgias, Shopify, Shipstation, Zendesk? Please list any you have experience with, or write "none".
Work Location: In person
