About the Role
We are seeking organized, reliable, and professional office staff to join our growing medical team in Brooklyn.
This position combines front desk coordination, patient call-center responsibilities, scheduling, follow-ups, and general administrative support. The ideal candidate has strong communication skills, is comfortable handling a high volume of patient calls, and can remain organized in a fast-paced, supportive work environment.
This is a full-time position with opportunities for growth and advancement within the company.
Schedule
Full Time | 4 days a week 10 Hour Shift
Shift A
- Sunday: 1:00 PM–11:00 PM
- Tuesday: 12:00 PM–10:00 PM
- Thursday: 12:00 PM–10:00 PM
- Friday: 9:00 AM–7:00 PM
Shift B
- Sunday: 1:00 PM–11:00 PM
- Wednesday: 9:00 AM–7:00 PM
- Thursday: 9:00 AM–7:00 PM
- Friday: 9:00 AM–7:00 PM
Please note: The Friday shift may eventually transition to a Saturday night shift from approximately 6:00 PM–12:00 AM.
Key Responsibilities
- Answer and return patient calls with professionalism and empathy
- Schedule, confirm, and update patient appointments accurately
- Complete call-backs and message follow-ups in a timely manner
- Communicate with patients and staff through phone, email, and internal systems
- Maintain accurate and organized patient and office records
- Review and update digital forms and documentation
- Assist management with daily administrative and office-support tasks
- Handle a high volume of calls and messages while staying organized
- Ensure all interactions reflect the company’s standards of care, professionalism, and confidentiality
Qualifications
- Previous experience in a medical office, call center, front desk, or administrative role is preferred
- Excellent phone etiquette and communication skills
- Strong organizational and multitasking abilities
- Comfortable working on a computer and learning new systems
- Familiarity with Microsoft Office, Google Workspace, or similar programs
- Reliable, punctual, responsible, and detail-oriented
- Able to remain calm and professional in a fast-paced environment
- Positive and supportive attitude
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
Application Question(s):
- Do you have experience working in an office, medical office, or call center?
- Are you comfortable handling a high volume of patient calls and scheduling?
- Are you available for four 10-hour shifts each week?
- Which schedule can you fully commit to: Schedule A, Schedule B, or either?
Ability to Relocate:
- Brooklyn, NY 11219: Relocate before starting work (Required)
Work Location: In person
